Driven Cybersecurity Professional with 6+ years of hands-on experience designing, implementing, and managing robust security programs. Expertise encompasses vulnerability assessments, incident response, compliance auditing, security operations, and network administration. Passionate about empowering teams and organizations to cultivate a culture of security. Continuous learner always seeking new skills and certifications.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Analyst (Chanel Crowder)
Salontra Select Suites 310-634-4530
Laurel, MD
10.2017 - Current
configured all security and network services.
Established and enforced comprehensive data security policies and protocols
Implemented payment systems, backups, and disaster recovery solutions
Achieved 30% reduction in breach risks through regular security assessments
Automated reporting to gain 15 hours monthly for client services
Increased annual revenue 25-30% through innovative marketing strategies
Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
Introduced technology solutions for improved communication among team members leading to better collaboration on projects.
IT System Assistant (Leah Hall)
Salontra Select Suites (443-820-6477)
Baltimore, MD
01.2015 - 10.2021
Monitored network traffic to detect and respond to security incidents
Assisted with implementation of privacy practices and incident response
Maintained system performance through software updates and licensing
Streamlined support functions to reduce downtime by 50%
Reduced downtime for critical systems by proactively monitoring and maintaining hardware and software components.
Increased end-user satisfaction with timely resolutions to technical issues through effective troubleshooting methodologies.
Collaborated with cross-functional teams to design, develop, and deploy custom software applications tailored to business needs.
Developed comprehensive documentation for IT systems and processes, improving knowledge transfer within the team.
Troubleshot connectivity issues related to VPNs and LAN/WAN networks promptly so that remote workers had reliable connections.
Provided level 1 and level 2 support for end-users through telephone, email, and remote desktop tools, delivering a prompt resolution of issues.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Associate of Applied Science - Cyber Security And Assurance
Baltimore City Community College
Baltimore, MD
05-2024
Certified Cyber Secuirty And Assurance - Cybersecurity