Latesha Smith
Las Vegas,NV
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
14
14
years of professional experience
Work History
Lead
Popeyes
Las Vegas, NV
03.2023 - Current
- Restocked kitchen supplies including food products and utensils.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided guidance and support to team members in order to ensure successful completion of tasks.
- Monitored employee performance and provided feedback for improvement.
- Trained new hires on job responsibilities, safety protocols, and company policy.
Manager
USA Gas
San Bernardino, CA
10.2018 - 03.2023
- Prepared daily records of food and gas sales and balanced register drawers.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Resolved all customer issues to maintain high standards of customer satisfaction.
- Trained new team members in cash register operation, stock procedures and customer service.
- Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
- Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
CNA
Upland Rehabilitation & Care Center
Upland, CA
04.2020 - 10.2021
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers. As well as range of motion exercises
- Answered signal lights, bells or intercom systems to determine resident needs.
CNA
Reliance Personal Care
Garden Grove, CA
12.2016 - 10.2018
- Assisted with meal planning to meet nutritional plans.
- Transported patients to and from medical, dental and personal care appointments.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming..
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Monitored and reported clients' progress.
Front Desk Supervisor
Days Inn Hotel
Ontario, CA
02.2015 - 12.2017
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Ensured that all safety regulations were followed at all times.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Created weekly schedules for front desk staff according to business needs.
Front Desk Agent
Hyatt
Garden Grove, CA
05.2011 - 02.2015
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Provided information about hotel amenities, services, and local attractions.
Skills
- Excellent communication
- Client-focused
- Time management skills
- Quick learner
- Proficiency in customer service and making the customer happy
- Staff Training
- Scheduling and Coordinating
- Team Leadership
- Performance Tracking and Evaluation
Timeline
Lead
Popeyes
03.2023 - Current
CNA
Upland Rehabilitation & Care Center
04.2020 - 10.2021
Manager
USA Gas
10.2018 - 03.2023
CNA
Reliance Personal Care
12.2016 - 10.2018
Front Desk Supervisor
Days Inn Hotel
02.2015 - 12.2017
Front Desk Agent
Hyatt
05.2011 - 02.2015