Lateshia Smith
Little Rock
Summary
Open-minded, great Communication Skills, good listener, hard-working, reliable, and dedicated. Willing to take on additional responsibilities and challenges. Displays excellent time management with high attention to detail. Works effectively as a team member. Computer literate: Office 2010, Excel, Access, PowerPoint. Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible. Excellent computer skills - Microsoft Office products. Highly organized Process Assistant with background in managing workflow, streamlining processes and maintaining documentation. Skilled at coordinating tasks, improving efficiency and implementing process improvements. Known for solid leadership skills, ability to work under pressure and prioritize tasks efficiently. Significant contributions include developing innovative strategies that optimize productivity and enhance operational effectiveness.
Overview
7
7
years of professional experience
Work History
Product Rework Specialist
Onin Staffing
Little Rock, AR
06.2025 - 10.2025
- Oversaw rework processes to ensure compliance with quality standards.
- Trained and mentored new team members on rework procedures.
- Analyzed workflow inefficiencies and implemented process improvements.
- Coordinated with cross-functional teams to resolve production issues swiftly.
- Improved customer satisfaction by ensuring all products met or exceeded quality standards before shipment.
Process Assistant (Supervisor)
Amazon
Little Rock, AR
05.2024 - 01.2025
- Identified potential risks associated with proposed changes or implementations of processes.
- Coordinated cross-functional activities necessary for successful implementation of new processes.
- Participated in meetings with internal teams to discuss process changes or modifications.
- Monitored process performance to ensure compliance with established standards.
- Provided support to team members in resolving process-related issues.
- Worked with cross-functional teams to achieve goals.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Maintained positive working relationship with fellow staff and management.
- Trained new employees on company policies, job duties, and performance expectations.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed team of 30+ employees, ensuring high productivity and quality standards were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Fulfillment Associate 1
Amazon
Little Rock, AR
08.2021 - 05.2024
- Operate Smartpac machine capable of packaging and labeling Customer items making them ready for shipment
- Comply with safety, health and environmental regulations as prescribed by law
- Accomplish production goals by working with speed and accuracy
- Complete orders daily with expert packing of shipments
- Perform required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor
- Devote special emphasis to punctuality and work to maintain an outstanding attendance record
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Trained new employees regarding warehouse procedures and standards.
- Loaded items onto pallets or into containers for shipment.
Deli Associate
Walmart
Little Rock, AR
09.2020 - 08.2021
- Perform stocking of deli products
- Label products with appropriate dates and prices
- Manage product maintenance and rotation to avoid damages or spoilages
- Supervise deli counter to ensure prompt services to customers
- Provide assistance to staff on preparation, packaging, and preparation of deli products
- Assist in the preparation and placement of merchandising signage and displays
- Maintain the store facility is clean, neat and orderly
- Manage high volume of customers in courteous manner
- Respond to customer's queries promptly and accurately
- Stock and display products as per merchandising standards
- Observe sanitation and safety procedures to offer quality services
- Perform slicing, cutting, weighing and pricing the products
- Transport products to preparation or storage areas when needed
- Keep the store shelves loaded with product all the times
- Remove outdated and damaged products from shelves and storage areas
- Welcome and address customers in friendly and courteous manner
Assistant Manager Retail
Old Navy
Little Rock, AR
07.2019 - 09.2020
- Check to ensure that appropriate changes were made to resolve customers' problems
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Making Decisions and Solving Problems
- Guiding, Directing, and Motivating Subordinates
- Selling or Influencing Others
- Assisting and Caring for Others
- Performing General Physical Activities
- Experience with: Cash registers, Handheld computer device software, Scanners
- Schematics
- Coaching
- Managed marketing and sales
- Opened and closed store
- Made bank deposits and money orders on behalf of general manager
- Managed daily reports of transactions
- Enforced company policies and procedures
Customer Service Supervisor (CSS)
Burlington Stores
Little Rock, AR
08.2018 - 04.2019
- Check to ensure that appropriate changes were made to resolve customers' problems
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Making Decisions and Solving Problems
- Guiding, Directing, and Motivating Subordinates
- Selling or Influencing Others
- Assisting and Caring for Others
- Performing General Physical Activities
- Experience with: Cash registers, Handheld computer device software, Scanners
Customer Service Representative (CSR)
Amazon.com
Seattle, WA
06.2018 - 09.2018
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Refer unresolved customer grievances to designated departments for further investigation
- Interacting With Computers
- Establishing and Maintaining Interpersonal Relationships
- Resolving Conflicts and Negotiating with Others
- Documenting/Recording Information
- Analyzing Data or Information
- Experience with: Active Data Online Web Chat, Customer account management software, Customer complaint ticketing management software, Customer service knowledge generation software, Desktop computers, Multi-line telephone systems, Virtual private networking VPN software, Wireless telephone headsets, Wireless telephone systems
Education
High school diploma or GED - General Studies
Arkansas High School
Stuttgart, AR12-2000
Skills
Microsoft Office
Customer Service
Customer Service Skills
Cash Handling
Cash Register
Computer Literacy
Basic Math
Supervising experience
Mobile devices
Microsoft Windows
Computer Skills
Communication Skills
Organizational Skills
Leadership Experience
Retail Management
Workflow management
Assignment delegation
Performance monitoring
Metrics tracking
Cross-functional collaboration
Timeline
Product Rework Specialist
Onin Staffing
06.2025 - 10.2025
Process Assistant (Supervisor)
Amazon
05.2024 - 01.2025
Fulfillment Associate 1
Amazon
08.2021 - 05.2024
Deli Associate
Walmart
09.2020 - 08.2021
Assistant Manager Retail
Old Navy
07.2019 - 09.2020
Customer Service Supervisor (CSS)
Burlington Stores
08.2018 - 04.2019
Customer Service Representative (CSR)
Amazon.com
06.2018 - 09.2018
High school diploma or GED - General Studies
Arkansas High School