Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latess Atkinson

Charlotte,North Carolina

Summary

Compassionate and experienced Patient Services Representative with over 5 years of progressive expertise in patient support, copay assistance programs , and healthcare coordination within pharmaceutical and medical programs. Proven ability to mange high call volumes, process complex applications, and provide superior service to both patients and healthcare providers alike. Skilled at navigating sensitive patient situations with empathy, accuracy and compliance awareness. Demonstrates a strong track record of adaptability and attention to the detail in both healthcare and customer service environments.

Overview

8
8
years of professional experience

Work History

Patient Service Representative

AmerisourceBergen
09.2020 - 09.2025
  • Managed patient inquiries, ensuring timely and accurate responses to enhance service delivery.
  • Assisted healthcare providers with patient documentation, maintaining accuracy and compliance with regulations.
  • Handle high volume of inbound and outbound calls to patients enrolled in oncology treatment support programs.
  • Process medication orders and applications for both copay and patient assistance programs.
  • Evaluate benefit verification results to determine program eligibility.
  • Upload and attach prescriptions,review documents and conduct follow-up on missing and incomplete information.
  • Communicate with healthcare providers and patients to resolve issues and provide timely updates.
  • Document adverse events in compliance with regulatory guidelines.
  • Discontinue patient accounts upon program exit or ineligibility,
  • Activate and process copay card applications while ensuring HIPAA compliance.

























Delivery Dispatcher

Faslane Courier Services
10.2018 - 09.2020
  • Coordinated delivery schedules to optimize route efficiency and reduce delays.
  • Monitored real-time traffic conditions to adjust routes proactively.
  • Implemented tracking systems for accurate delivery status updates.
  • Trained new dispatchers on operational procedures and software use.
  • Analyzed delivery data to identify trends and improve service reliability.
  • Collaborated with drivers to resolve issues and enhance communication flow.
  • Developed contingency plans for unexpected disruptions in delivery schedules.
  • Ensured timely deliveries by coordinating effectively with drivers, warehouse staff, and customers.
  • Managed high-volume orders, prioritizing deliveries based on urgency and location.

Delivery Associate

Amazon. NC
10.2017 - 09.2020
  • Navigated delivery routes efficiently to ensure timely package arrival.
  • Operated handheld devices for tracking and managing deliveries accurately.
  • Collaborated with team members to optimize delivery processes and reduce delays.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Implemented process improvements that enhanced overall delivery performance and reliability.
  • Delivered packages to customer doorsteps and business offices.

Education

GED -

Central Piedmont Community College
Charlotte, NC

Skills

  • Patient Assistance Program (PAP) Support
  • Benefit verification and Insurance Navigation
  • Problem-solving
  • Typing 45 wpm
  • Clinical data entry
  • Patient registration
  • Adverse Event Reporting
  • High Volume Call Handling
  • HIPAA and Regulatory Compliance
  • Customer Service and Conflict Resolution
  • Copay and Financial Assistance Processing
  • Cross Functional Communication
  • Application and Document Review

Timeline

Patient Service Representative

AmerisourceBergen
09.2020 - 09.2025

Delivery Dispatcher

Faslane Courier Services
10.2018 - 09.2020

Delivery Associate

Amazon. NC
10.2017 - 09.2020

GED -

Central Piedmont Community College

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Latess Atkinson