Lateya Leonard
Newalla,Oklahoma
Summary
To obtain a position where I can maximize my skills, quality assurance, program development, training experience, customer service, and the ability to help others. Results-oriented, high-energy, hands-on professional, with a successful experience in quality assurance and customer service with focus on providing the customer with the highest quality assurance. Major strengths include strong leadership, outstanding communication skills, competent, team player, attention to detail, dutiful respect for compliance in all regulated environments. Computer and Internet literate.
Overview
13
13
years of professional experience
Work History
Receptionist
Harrah Chiropractic
Harrah, OK
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Batch Maintenance
R1RCM
Oklahoma City, Oklahoma
08.2021 - 04.2024
- Troubleshot issues with batches that the posting team could not locate
- Contacted insurance companies for missing or incorrect payments
- Worked hand-in-hand with front office staff to obtain proper information for claims processing
- Reviewed patient records for accuracy before submitting insurance claims
- Provided excellent customer service when addressing patient billing inquiries or concerns
- Posted payments received from insurance companies or patients to appropriate accounts
- Reviewed billing data to verify accuracy and resolve discrepancies
Batching Specialist
Intermedix (R1RCM)
Oklahoma City, Oklahoma
02.2016 - 08.2021
- Sorted mail by client and location
- Entered patient payments via check and online payments
- Provided customers with gracious, quick and efficient service through modeling behaviors
- Used administrative and operational expertise to help team meet deadlines and long-term objectives
Reception Technician
CSL Plasma
Oklahoma City
08.2012 - 04.2014
- Treated visitors with friendly, approachable attitude
- Answered questions regarding company pricing and policies
- Anticipated guest needs, delivering exceptional customer service to exceed expectations
- Coordinated office cleaning and lobby organization for office and meeting areas
- Greeted and welcomed visitors upon arrival, ensuring they felt comfortable
- Answered incoming phone calls and provided information or transferred calls accordingly
Customer Service Representative
Wal-Mart
Oklahoma City
02.2012 - 04.2013
- Answered phones
- Counted and collected money
- Sent money grams
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Enhanced customer satisfaction with fast, knowledgeable service
- Handled customer inquiries, payments and service requests
Education
High School - Basics
Mustang Highschool
Mustang, Oklahoma05.2012
Skills
- Problem Solving
- Confidentiality Handling
- Computer Proficiency
- Attention to Details
- Data Entry
- Mail distribution
- Microsoft Office Proficiency
- Teamwork and Collaboration
Timeline
Receptionist
Harrah Chiropractic
08.2024 - Current
Batch Maintenance
R1RCM
08.2021 - 04.2024
Batching Specialist
Intermedix (R1RCM)
02.2016 - 08.2021
Reception Technician
CSL Plasma
08.2012 - 04.2014
Customer Service Representative
Wal-Mart
02.2012 - 04.2013
High School - Basics
Mustang Highschool