LaThanya Jack
Waco,TX
Summary
Experienced Certified Patient Care Technician with a robust background in healthcare, patient hygiene, safety, and specimen transportation. Strong communication and negotiation skills contribute to effective team collaboration and goal achievement. Proficient in Epic, Athena, and Citrix.
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 25 years of healthcare experience. Skilled at supporting transports, ambulating patients, and charting updates. Flexible team player with an upbeat nature.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Patient Care Technician
Ascension Providence Hospital
02.2021 - Current
- Performed clinical and non-clinical tasks to assist patient movement and personal care needs
- Reported changes in patient conditions during 12-hour shifts, maintained cleanliness of rooms and medical equipment
- Maintained a clean and safe environment to promote patient safety and comfort.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Assistant Office Operations | Referral Specialist
Ascension Providence Medical Group General Surgery
12.2019 - 02.2021
- Coordinated referral requests and managed patient data for optimized care continuity
- Answered phone calls and messages for four physicians in the general surgery office, scheduling appointments, and handling patient inquiries.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
Assistant Office Operations | Referral Specialist
Ascension Sacred Heart Medical Group Orthopedic Trauma
03.2016 - 12.2019
- Enhanced patient satisfaction scores through efficient front desk operations and consistent use of digital check-in systems
- Collected payments, managed patient accounts, and facilitated insurance verification for high-volume orthopedic practice
- Answered phone calls and messages for four physicians in Orthopedic Trauma office, scheduling appointments, and handling patient inquiries.
- Scheduled appointments with specialists on behalf of clients.
Legal Assistant | Data Entry Specialist
Aylstock, Witkin, Kreis & Overholtz
02.2016 - 12.2019
- Supported Mass Tort litigation cases, managed deadlines, and maintained confidential client communication through multiple channels
- Organized legal documentation for attorney review and ensured timely case progression updates for clients
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Communicated pertinent information to clients via phone, email, and mail.
Education
Bachelor of Science - Interdisciplinary Studies
Keiser University (e-Campus)
Ft. Lauderdale, FL11.2024
Associate of Science - Health Service Administration
Keiser University (e-Campus)
Ft. Lauderdale, FL02.2008
Skills
- Patient hygiene and safety
- Critical care
- Glucose tests
- Isolation procedures
- Patient verification
- Client education
- Document filing
- Legal research
- Records management
- MS Office Suite
- Scheduling
- Office equipment
- Appointment setting
- Greeting visitors
- Phone etiquette
- Specimen transportation
- Law office support
- Client relations
- Spreadsheet and database management
- Word processing
- Cash handling
- Data entry
- Organization
- Customer interaction
- Filing and data archiving
- Sterilization techniques
- Infection prevention
- CPR certification
- Basic life support
- Infection control standards
Certification
Certified Patient Care Technician, NHA, 12/31/25
Honors and Achievements
- 2024 Keiser University Dean's List
- 2023 Keiser University Honor Roll
- Phi Theta Kappa Honor Society
Timeline
Certified Patient Care Technician
Ascension Providence Hospital
02.2021 - Current
Assistant Office Operations | Referral Specialist
Ascension Providence Medical Group General Surgery
12.2019 - 02.2021
Assistant Office Operations | Referral Specialist
Ascension Sacred Heart Medical Group Orthopedic Trauma
03.2016 - 12.2019
Legal Assistant | Data Entry Specialist
Aylstock, Witkin, Kreis & Overholtz
02.2016 - 12.2019
Associate of Science - Health Service Administration
Keiser University (e-Campus)
Certified Patient Care Technician, NHA, 12/31/25
Bachelor of Science - Interdisciplinary Studies
Keiser University (e-Campus)
Similar Profiles
KAILYN WELLSKAILYN WELLS
Surgical Scheduler at Ascension Providence HospitalSurgical Scheduler at Ascension Providence Hospital
Dawn BuhlDawn Buhl
Patient Care Technician at Ascension Providence HospitalPatient Care Technician at Ascension Providence Hospital
Denise Inmaculada CastilloDenise Inmaculada Castillo
CPCT at Ascension Providence HospitalCPCT at Ascension Providence Hospital