LaThanya Jack
Waco,TX
Summary
Experienced Certified Patient Care Technician with a robust background in healthcare, patient hygiene, safety, and specimen transportation. Strong communication and negotiation skills contribute to effective team collaboration and goal achievement. Proficient in Epic, Athena, and Citrix.
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 25 years of healthcare experience. Skilled at supporting transports, ambulating patients, and charting updates. Flexible team player with an upbeat nature.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Patient Care Technician
Ascension Providence Hospital
02.2021 - Current
- Performed clinical and non-clinical tasks to assist patient movement and personal care needs
- Reported changes in patient conditions during 12-hour shifts, maintained cleanliness of rooms and medical equipment
- Maintained a clean and safe environment to promote patient safety and comfort.
- Completed activities of daily living for patients unable to self-care, and assist those with limited mobility in completing tasks.
- Assisted with feeding and monitoring intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Assistant Office Operations
Ascension Providence Medical Group General Surgery
12.2019 - 02.2021
- Coordinated 20-40 referral requests and managed patient data for optimized care continuity
- Answered phone calls and messages for four physicians in the general surgery office, scheduling appointments, and handling patient inquiries.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
Assistant Office Operations | Referral Specialist
Ascension Sacred Heart Orthopedic Trauma
03.2016 - 12.2019
- Enhanced patient satisfaction scores from 20% to 90% through efficient front desk operations and consistent use of digital check-in systems
- Collected payments, managed patient accounts, and facilitated insurance verification for high-volume orthopedic practice
- Answered phone calls and messages for four physicians in Orthopedic Trauma office, scheduling appointments, and handling patient inquiries.
- Scheduled appointments with specialists on behalf of clients.
- Linked families to relevant community support to meet non-medical needs.
- Coordinated with medical staff and patients to find cost-effective options for services.
Legal Assistant | Data Entry Specialist
Aylstock, Witkin, Kreis & Overholtz, PLLC
02.2016 - 12.2019
- Supported Mass Tort litigation cases, managed deadlines, and maintained confidential client communication through multiple channels
- Organized legal documentation for attorney review and ensured timely case progression updates for clients
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Communicated pertinent information to clients via phone, email, and mail.
- Managed 10 -20 accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Admissions Assistant
Florida Power & Light Company
12.2014 - 01.2016
- Answered a 4-line multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Compiled and organized operational data for inclusion in departmental reports, executive presentations, and internal communications.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Managed and responded to routine correspondence, ensuring timely communication and adherence to established corporate procedures.
- Processed payroll transactions, verified timesheets, and maintained payroll records to ensure accuracy and compliance with company policies.
- Coordinated domestic travel arrangements, including lodging accommodations, transportation, and expense documentation.
Credentialing Specialist
Envision Healthcare
09.2014 - 01.2016
- Received and evaluated 10-15 applications to look for missing and inaccurate information.
- Conducted primary source verifications such as background checks and board certifications.
- Prepared records for site visits and file audits.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Received and evaluated applications to look for missing and inaccurate information.
Education
Bachelor of Science - Interdisciplinary Studies
Keiser University
Fort Lauderdale, FL01-2025
Associate of Science - Health Services Administration
Keiser University
Fort Lauderdale, FL10-2010
Skills
- HIPAA compliance
- Vital signs monitoring
- Legal research
- Active listening
- MS Office Suite
- Scheduling
- Greeting visitors
- Cash handling
- Data entry
- Customer interaction
- Chart Reviewing/Auditing
- Acute care
Certification
- BLS Training - 03/2027
- Certified Patient Care Technician, National Healthcareer Association -12/2027
Timeline
Certified Patient Care Technician
Ascension Providence Hospital
02.2021 - Current
Assistant Office Operations
Ascension Providence Medical Group General Surgery
12.2019 - 02.2021
Assistant Office Operations | Referral Specialist
Ascension Sacred Heart Orthopedic Trauma
03.2016 - 12.2019
Legal Assistant | Data Entry Specialist
Aylstock, Witkin, Kreis & Overholtz, PLLC
02.2016 - 12.2019
Admissions Assistant
Florida Power & Light Company
12.2014 - 01.2016
Credentialing Specialist
Envision Healthcare
09.2014 - 01.2016
Bachelor of Science - Interdisciplinary Studies
Keiser University
Associate of Science - Health Services Administration
Keiser University