Lathara Rivera
Panama City,FL
Summary
Results-oriented professional with a diverse background in healthcare, customer service, and management. Proven to conceptualize, plan, and manage successful business operations. Additional experience in customer service in retail and restaurant environments.
Overview
10
10
years of professional experience
Work History
Preschool Educator
Homeschool
02.2021 - 06.2023
- Manage health, safety, and provide basic needs for 3 students
- Teach classes such as reading, language, and various subjects that meets learning styles of each individual child as well as play activities
- Implement environmental programs, music, and field trips that encourage emotional development and fine motor skills
- Adhere to safety and sanitation procedures
- Record children progress, routines, and inform parents of children development
- Fostered postive learning environment and positive relationships with children and parents earning a 99% satisfaction rating based on feedback surveys.
Customer Service Representative
Kohl's
07.2019 - 09.2020
- Manage high volume phone calls as well as in person interations with customers to collect infortmation and identify customer needs
- Meet personal/customer service team sale targets and quotas
- Apply problem solving skills to resolve customer inquires and disputes using appropriate channels when necessary
- Demonstrate expert knowledge of company products and services
- Build postive relationshipships by going above and beyond with customer service, ensuing that all questions, cancellations, and confirmations are handled appropriately
- Retrieve merchandise from sales floor, stock room, process orders, exchanges, and Amazon returns
- Assist customers in locating products throughout store, greeting customers, and answering questions directly via phone
- Perform sanitization and cleaning duties
- Process money exchanges accepting cash, checks, money orders, credit/debit card payments
- Maintain high level of customer satisfication at all times.
Sales Consultant
Express Health & Fitness
10.2018 - 06.2019
- Managed front desk, discussed workout plans, sold an average of 120 company products a day, and offered gym services to clients
- Provide intake forms to record member information such as emergency contacts and membership details to store into database
- Actively supervise gym facility, organize equipment to provide safe workout areas, and enforced policies
- Scheduled personal training sessions with owner and updated appointment calendars.
Customer Service/Cashier
Publix
06.2018 - 06.2019
- Manage high volume phone calls as well as in person interations with customers to collect infortmation and identify customer needs
- Meet personal/customer service team sale targets and quotas
- Apply problem solving skills to resolve customer inquires and disputes using appropriate channels when necessary
- Demonstrate expert knowledge of company products and services
- Build postive relationshipships by going above and beyond with customer service, ensuing that all questions, cancellations, and confirmations are handled appropriately
- Retrieve merchandise from sales floor, stock room, process orders, exchanges, and Amazon returns
- Assist customers in locating products throughout store, greeting customers, and answering questions directly via phone
- Perform sanitization and cleaning duties
- Process money exchanges accepting cash, checks, money orders, credit/debit card payments
- Maintain high level of customer satisfication at all times.
Service Manager
Buffalo Wild Wings
08.2016 - 05.2018
- Counsels team members, interact with guests in dining areas, and supervise operation of sports bar
- Enforces food and general safety requirements
- Ensures the execution of training programs during shifts and ensures compliance for direct reports on all training and certification requirements
- Conducts pre and post shift meetings
- Drives improved dine in sales and average check growth.
Certified Nursing Assistant
Friendship Health and Rehab
02.2014 - 08.2016
- Encouraged daily living activities by serving meals, feeding residents as necessary, help with ambulation, positioning of residents and hygiene
- Obtain vital signs, weight, urine testing, and documenting intake/output information
- Provided high quality care for more than 15 patients simultaneously
- Implement individualized care plans and offer support to residents to maintain their dignity, privacy, and comfort.
Podiatrist Assistant
Footseas Medical
01.2013 - 02.2014
- Assisting Podiatrist with x-rays and bedside procedures such as carrying for toenails, applying creams, and ointments
- Scheduling appointments, verifying insurances, faxing, renewing prescriptions, and overall providing general office support
- Sterilizing equipment, setting up instruments, ordering inventory, and restocking exam rooms.
Education
Associates of Science in Respiratory Therapy -
Sullivan University at Louisville
12.2017
Certified Nursing Assistant -
Whitney M Young at Simpsonville, KY
10.2012
Skills
- Intake of patients vital signs
- Scheduling appointments
- Equipment Sterilization
- Customer Service (10 years)
- Typing (5 years)
- Leadership/Management
- Classroom management
- CPR, BLS, PALS
- Problem Solving
- Sales (5 years)
- Customer Care (10 years)
- Microsoft Word
- Microsoft Office
- Windows
- Computer Hardware
- Telecommunication
Timeline
Preschool Educator
Homeschool
02.2021 - 06.2023
Customer Service Representative
Kohl's
07.2019 - 09.2020
Sales Consultant
Express Health & Fitness
10.2018 - 06.2019
Customer Service/Cashier
Publix
06.2018 - 06.2019
Service Manager
Buffalo Wild Wings
08.2016 - 05.2018
Certified Nursing Assistant
Friendship Health and Rehab
02.2014 - 08.2016
Podiatrist Assistant
Footseas Medical
01.2013 - 02.2014
Associates of Science in Respiratory Therapy -
Sullivan University at Louisville
Certified Nursing Assistant -
Whitney M Young at Simpsonville, KY
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