Compassionate and dedicated Travel CNA with extensive experience at Critical Health Connection, skilled in patient care and vital signs monitoring. Proven ability to enhance patient comfort and safety while fostering strong relationships through empathetic communication. Committed to maintaining HIPAA compliance and delivering high-quality care in diverse healthcare settings.
Hi, I’m
LaTheresa Dockins
Abilene,TX
Summary
Overview
18
years of professional experience
1
Certification
Work History
Critical Health Connection
Travel CNA
06.2022 - Current
Job overview
- Provided compassionate patient care, ensuring comfort and safety in diverse healthcare settings.
- Assisted with daily living activities, promoting independence and dignity for patients.
- Monitored vital signs and reported changes to healthcare teams, facilitating timely interventions.
- Administered medications as directed, adhering to safety protocols and best practices.
- filling in at different facilities and hospitals when they where short staffed
Attentive Nursing Care
Travel CNA
06.2022 - Current
Job overview
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Responded quickly and calmly in emergency situations.
- Expanded professional knowledge by attending continuing education courses, seminars, and workshops relevant to the travel CNA role.
- Enhanced patient experience by providing compassionate and attentive care during travel assignments.
ICS
Cna
02.2021 - 06.2022
Job overview
- Trained and mentored new CNAs, fostering a supportive work environment and enhancing team performance.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Garvin and Drake
Customer Service Representative
12.2017 - 06.2021
Job overview
- Managed customer inquiries and provided tailored solutions to enhance satisfaction and loyalty.
- Trained new representatives on best practices in customer engagement and sales techniques.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Willow Springs
Cna
03.2016 - 11.2017
Job overview
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Facilitated effective communication among residents, families, and staff to address concerns promptly.
Munday Nursing and Rehab
Cna
04.2013 - 03.2016
Job overview
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with medical procedures, enhancing patient safety and satisfaction.
- Monitored vital signs and reported changes in patients' conditions to healthcare team.
- Developed individualized care plans in collaboration with multidisciplinary teams for optimal patient outcomes.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Parkview Nursing & Rehab Center
CNA
04.2011 - 04.2013
Job overview
- Trained new CNA staff on procedures and best practices, fostering a supportive team environment.
- Responded promptly to resident calls, addressing concerns and ensuring a positive care experience.
- Participated in regular staff meetings, contributing insights on improving patient care processes.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Abilene Nursing and Rehab
CNA
09.2009 - 04.2011
Job overview
- Provided compassionate care to residents, ensuring comfort and meeting individual needs.
- Assisted with daily living activities, enhancing residents' quality of life and independence.
- Monitored vital signs consistently, maintaining accurate health records for timely interventions.
- Collaborated with nursing staff to implement care plans tailored to each resident's requirements.
Windcrest Health and Rehab
NA/RA/CNA Student
04.2008 - 09.2009
Job overview
- Assisted with daily living activities, enhancing patient comfort and independence.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Implemented infection control procedures, ensuring a safe environment for residents.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
Teleperformace
Customer Service Representative
05.2007 - 04.2008
Job overview
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction.
- Provided accurate product information, effectively guiding customers in decision-making.
- Assisted in troubleshooting technical issues, improving resolution times for customer concerns.
- Documented customer interactions in CRM system, ensuring data accuracy and accessibility.
Education
Munda High School Munday, TX
05-2007
University Overview
Skills
- Patient care
- Vital signs monitoring
- HIPAA compliance
- Compassionate care
Certification
CPR certified
Languages
sign language
Full Professional
Timeline
Travel CNA
Critical Health Connection
06.2022 - Current
Travel CNA
Attentive Nursing Care
06.2022 - Current
Cna
ICS
02.2021 - 06.2022
Customer Service Representative
Garvin and Drake
12.2017 - 06.2021
Cna
Willow Springs
03.2016 - 11.2017
Cna
Munday Nursing and Rehab
04.2013 - 03.2016
CNA
Parkview Nursing & Rehab Center
04.2011 - 04.2013
CNA
Abilene Nursing and Rehab
09.2009 - 04.2011
NA/RA/CNA Student
Windcrest Health and Rehab
04.2008 - 09.2009
Customer Service Representative
Teleperformace
05.2007 - 04.2008
Munda High School
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