Lathisa Persley
FLOWER MOUND,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Maintained set up weekly meetings with the team about 25+ to go over anything that may be having problems with. Motivated to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
Work History
Customer Success Specialist
Wells Fargo
Westlake , TX
04.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained friendly and professional customer interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building 25+ activities to enhance working relationships.
Sales Associate
Nordstrom
Hurst , TX
10.2013 - 04.2016
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained and developed 10+ new hires in company processes, product knowledge, customer service and selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
High School Diploma -
Northwood High School
Shreveport, LA09.1996
Skills
- Complaint resolution
- Good listening skills
- Account management
- Multi-line phone talent
- Technical Support
- Creative problem solving
- Professional telephone demeanor
Timeline
Customer Success Specialist
Wells Fargo
04.2016 - Current
Sales Associate
Nordstrom
10.2013 - 04.2016
High School Diploma -
Northwood High School
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