Latia Cole
VanBuren,AR
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Complaint Specialist
Foundever
Fort Smith , AR
06.2023 - Current
- I manage escalated customer complaints
- Lead comprehensive investigations, and offer management strategic feedback and recommendations to resolve root causes.
- Implemented corrective actions, and prevented future issues
- Confirming frontline agents' accurate documentation of client complaints
- Researched and analyzed customer feedback to identify areas of improvement.
- Identified needs of customers promptly and efficiently.
Patient Care Coordinator Intern
Affordable Dentures & Implants
Fort Smith, AR
09.2022 - 11.2022
- Worked with team members to promote great customer service and pleasant work environment.
- Helped patients with admissions process and adhered to state and federal laws.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Front Desk Night Auditor
Choice Hotels
Ft. Smith, AR
08.2018 - 03.2020
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Updated accounts and logs throughout shift to keep up with all requirements.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Assisted hotel guests with check in and out procedures courteously.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Office Manager
Jones Landscaping and Construction
Ft. Smith, AR
04.2016 - 07.2019
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Monitored office inventory to maintain adequate supply levels and order products.
- Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Elevated customer satisfaction ratings by resolving client and case issues efficiently.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Education
Associate of Applied Science - Health Information Technology
Arkansas Tech University
Russellville, AR12.2022
Skills
- Inventory supplies
- Schedule management
- Appointment scheduling
- Multi-line phone systems
- Data entry
- Customer relations
- Administrative operations
- Data organization
- Data analysis and research
- Database systems
- Medical coding understanding
- Account follow-up
- Reimbursements
- Knowledgeable in Microsoft Excel
- Account management
- Submission of medical claims
- Claim review
- Information inputting
- Insurance claims
- ICD-10 coding
- Billing codes
- CPT code modifiers
Timeline
Complaint Specialist
Foundever
06.2023 - Current
Patient Care Coordinator Intern
Affordable Dentures & Implants
09.2022 - 11.2022
Front Desk Night Auditor
Choice Hotels
08.2018 - 03.2020
Office Manager
Jones Landscaping and Construction
04.2016 - 07.2019
Associate of Applied Science - Health Information Technology
Arkansas Tech University