Kyannah Greene
Brooklyn,NY
Summary
Recent Psychology graduate with strong customer service and interpersonal experience. Demonstrates exceptional communication, conflict resolution, and adaptability skills. Eager to apply academic knowledge and hands-on experience to a dynamic career, with a focus on data analysis, project management, and strategic planning. Known for high productivity, efficient task completion, and a commitment to team success and organizational goals.
Overview
7
7
years of professional experience
Work History
Complaint Specialist
Terumo Medical Corporation
Elkton, MD
01.2024 - Current
- Worked both independently and collaboratively to accomplish established objectives and performed varied quality/regulatory activities such as investigation and coordination of customer product quality complaints.
- Interprets, executes, and recommends modifications to operating policies where appropriate.
- Provides accurate and timely turnaround time on complaints, returned goods, trend reports, and other activities. Maintains related reports that are accurate and concise.
- Takes initiative and demonstrates inquisitive approaches to solve moderately complex problems, identifying problems, generating alternatives, and recommending solutions.
Resident Safety Representative
Hofstra Univeristy
Hempstead, NY
02.2023 - 05.2023
- Developed and enforced safety policies and procedures to drive the safety and well-being of students.
- Responded to student inquiries and concerns, offering support and guidance.
- Enforced policies and safety standards through building and room rounds.
Barista
Starbucks
Westbury, NY
09.2021 - 08.2022
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Recommended products based on a solid understanding pf individual customer needs and preferences.
Cashier/Front of House Employee
Mac Shack
Brooklyn, NY
05.2021 - 08.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Inspected stocks to identify shortages, replenish the supply, and maintain consistent inventory
Paid Intern
Museum Of Womens Resistance
Brooklyn, NY
07.2017 - 02.2019
- Provided valuable input during brainstorming sessions that led to innovative ideas for product development.
- Facilitated product design and advertisement
- Collaborated with senior management on new initiatives to build confidence
- Complied and coordinated materials necessary for routine business transactions
Recruiter
New Visions Charter High School Humanities III
Brooklyn, NY
03.2017 - 03.2018
- Built strong relationships with internal and external candidates to ensure an excellent admissions experience.
- Advertised admission opportunities on social media platforms and job boards.
- Collaborated with hiring managers to understand job requirements and expectations.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Education
Bachelor of Arts - Psychology
Hofstra University
Hempstead, NY05.2023
High School Diploma -
NVCHS Humanities III
Brooklyn, NY06.2019
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Adaptive
- Attention to Detail
- Written Communication
- Analytical Thinking
Timeline
Complaint Specialist
Terumo Medical Corporation
01.2024 - Current
Resident Safety Representative
Hofstra Univeristy
02.2023 - 05.2023
Barista
Starbucks
09.2021 - 08.2022
Cashier/Front of House Employee
Mac Shack
05.2021 - 08.2022
Paid Intern
Museum Of Womens Resistance
07.2017 - 02.2019
Recruiter
New Visions Charter High School Humanities III
03.2017 - 03.2018
Bachelor of Arts - Psychology
Hofstra University
High School Diploma -
NVCHS Humanities III
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