LATIA JACKSON
Fort Worth,TX
Summary
Behavioral health and human services professional with experience supporting women, children, students, and neurodivergent clients through crisis intervention, case management, and individualized coaching. Brings trauma-informed care, resource navigation, safety monitoring, and cross-team collaboration to help people stabilize, build independence, and reach long-term goals.
Overview
12
12
years of professional experience
Work History
Success Coach
THE GATEHOUSE
Grapevine, TX
10.2025 - Current
- Provide individualized coaching, crisis intervention, and case management services to women and children facing significant life challenges.
- Respond to member crises and provide on-call support to promote stability, safety, and effective problem resolution.
- Develop and monitor individualized action plans that support independence, self-sufficiency, and long-term success.
- Assisted members in navigating financial resources and addressing barriers to enhance stability and well-being.
- Coordinated services with community agencies and providers to secure housing, behavioral health, financial, and social support resources, facilitating client access to essential services.
- Maintain comprehensive documentation of services, interventions, progress, and outcomes.
- Built strong helping relationships through empathetic, strengths-based, and trauma-informed approaches, fostering trust and engagement.
- Collaborate with internal teams and external partners to address complex client needs.
Student Success Advisor / Program Specialist
ABILENE CHRISTIAN UNIVERSITY – DALLAS
05.2023 - 10.2025
- Supported a caseload of approximately 300 students, including at-risk, probationary, neurodivergent, and returning adult learners.
- Conducted comprehensive needs assessments and developed individualized success plans.
- Provided supportive coaching and guidance during academic, personal, and behavioral challenges.
- Maintained confidential student records and case notes using Salesforce.
- Connected students with academic, mental health, disability, and community support resources.
- Collaborated with university leadership and student support teams to address complex student concerns.
- Promoted student retention and success through proactive outreach and individualized support.
- Remote
COACH
INDEPENDENT EXECUTIVE FUNCTIONING & CAREER DEVELOPMENT
01.2023 - Current
- Provide individualized coaching services to neurodivergent professionals, adult learners, and emerging leaders.
- Assess client needs and design strategies to improve organization, emotional regulation, executive functioning, and goal achievement.
- Utilize strengths-based coaching, active listening, and solution-focused approaches to support client growth.
- Coordinate referrals and community resources when client needs extend beyond coaching services.
- Remote
Teacher & Mentor, Executive Functioning & Life Skills
FUSION GLOBAL ACADEMY
09.2021 - 05.2023
- Supported neurodivergent middle and high school students through individualized instruction and coaching.
- Developed interventions focused on planning, organization, emotional regulation, and independent living skills.
- Collaborated with families and educational support teams to implement individualized success strategies.
- Assisted students in overcoming behavioral, emotional, and academic challenges.
- Remote
Achievement & Behavior Support Specialist
NATIONAL HERITAGE ACADEMIES
Redford, MI
02.2020 - 04.2021
- Delivered behavioral interventions and academic support to K-8 students with ADHD, Autism Spectrum Disorder, and emotional or behavioral disorders.
- Developed and implemented individualized behavior support plans.
- Utilized restorative practices and social-emotional learning strategies that contributed to a 15% to 35% reduction in disciplinary incidents.
- Partnered with educators, families, and support staff to improve student outcomes and behavior management.
Direct Trainer & ABA Therapist
GATEWAY PEDIATRIC THERAPY
Bingham Farms, MI
08.2018 - 02.2020
- Delivered Applied Behavior Analysis (ABA) therapy to children with autism and developmental differences.
- Implemented individualized treatment plans focused on emotional regulation, social development, and independence.
- Monitored progress and communicated treatment observations with families and clinical teams.
- Trained and mentored newly hired therapists on intervention techniques and client support strategies.
- Collaborated with caregivers to generalize skills across home and community settings.
Youth Resident Support Worker
SAMARITAS
Detroit, MI
02.2018 - 10.2019
- Supported trauma-affected and neurodivergent youth in semi-independent living programs.
- Assisted clients with daily living skills, social-emotional development, and independent functioning.
- Communicated client progress, concerns, and observations to case managers and treatment teams.
- Participated in treatment planning and implementation of individualized support strategies.
Behavioral Health Technician
ST. JOHN HOSPITAL & MEDICAL CENTER
Detroit, MI
07.2017 - 06.2018
- Provided direct patient care within an inpatient behavioral health environment.
- Monitored, documented, and reported behavioral and emotional changes to clinical staff.
- Supported therapeutic interventions while maintaining patient safety and treatment compliance.
- Facilitated psychoeducational groups, therapeutic activities, and community meetings.
- Helped patients develop coping strategies and daily living skills.
Shift Supervisor
EISENHOWER CENTER
Ann Arbor, MI
11.2016 - 12.2017
- Maintained safety and structure within a residential treatment setting serving clients with traumatic brain injuries.
- Responded to crisis situations and behavioral escalations using de-escalation and problem-solving techniques.
- Coordinated staff scheduling, deployment, and operational coverage.
- Ensured compliance with safety protocols and organizational policies.
- Managed client funds and assisted with daily program operations.
Rehabilitation Associate
EISENHOWER CENTER
Ann Arbor, MI
12.2014 - 12.2017
- Provided direct rehabilitation support to individuals with traumatic brain injuries and complex behavioral needs.
- Implemented behavioral interventions designed to promote stability, independence, and community integration.
- Utilized therapeutic physical management techniques when necessary to maintain safety.
- Supported activities of daily living, social skill development, and community participation.
Education
Master of Science (M.S.) - Organizational Development
Abilene Christian University
12-2027
Bachelor of Science (B.S.) - Psychology
Eastern Michigan University
01-2017
Skills
- Crisis Intervention & De-escalation
- Behavioral Health Support
- Suicide Prevention & Crisis Response
- Case Management
- Needs Assessment & Service Planning
- Trauma-Informed Care
- Safety Monitoring & Risk Assessment
- Emotional & Behavioral Support
- Conflict Resolution
- Resource Navigation & Community Referrals
- Documentation & Confidential Recordkeeping
- Client Advocacy
- Neurodiversity Support
- Care Team Collaboration
- Salesforce & Electronic Case Management Systems
- Written & Verbal Communication
Timeline
Success Coach
THE GATEHOUSE
10.2025 - Current
Student Success Advisor / Program Specialist
ABILENE CHRISTIAN UNIVERSITY – DALLAS
05.2023 - 10.2025
COACH
INDEPENDENT EXECUTIVE FUNCTIONING & CAREER DEVELOPMENT
01.2023 - Current
Teacher & Mentor, Executive Functioning & Life Skills
FUSION GLOBAL ACADEMY
09.2021 - 05.2023
Achievement & Behavior Support Specialist
NATIONAL HERITAGE ACADEMIES
02.2020 - 04.2021
Direct Trainer & ABA Therapist
GATEWAY PEDIATRIC THERAPY
08.2018 - 02.2020
Youth Resident Support Worker
SAMARITAS
02.2018 - 10.2019
Behavioral Health Technician
ST. JOHN HOSPITAL & MEDICAL CENTER
07.2017 - 06.2018
Shift Supervisor
EISENHOWER CENTER
11.2016 - 12.2017
Rehabilitation Associate
EISENHOWER CENTER
12.2014 - 12.2017
Master of Science (M.S.) - Organizational Development
Abilene Christian University
Bachelor of Science (B.S.) - Psychology
Eastern Michigan University