Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latia Nyong

Portland,OR

Summary

Detail-oriented professional experienced in providing exceptional administrative and organizational support in busy office settings. Possesses excellent interpersonal skills and ability to interact with a diverse group of individuals. Proficient in current office software applications and database management.

Professional with solid background in community health and wellness. Demonstrates strong ability to engage with diverse populations, provide education, and support health initiatives. Skilled in team collaboration, adaptable to changing needs, and consistently achieves impactful outcomes. Known for effective communication, problem-solving, and empathy in delivering patient-centered care.

Overview

20
20
years of professional experience

Work History

Mental Health Associate

Providence St. Vincent Medical Center
07.2025 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.

HOMELESS SHELTER VOLUNTEER

Sincere Hearts
01.2020 - Current
  • Developed relationships with local service providers to expand access to additional resources for homeless people, displaying an ability to network effectively
  • Participated in outreach programs for the homeless population, exercising sound judgment and discretion when interacting with them
  • Assisted in providing meals to homeless individuals, demonstrating strong interpersonal skills and sensitivity to their needs
  • Organized donations from local businesses and community members, showcasing resourceful problem-solving capabilities
  • Provided emotional support by listening attentively to stories of hardship and offering advice when appropriate, displaying excellent communication abilities
  • Managed the shelter's resources efficiently and responsibly, exhibiting superior organizational skills
  • Collaborated closely with other volunteers on various tasks related to running the shelter, highlighting adept teamwork aptitude
  • Created educational materials regarding homelessness awareness which was used in outreach programs aimed at reducing rates of homelessness in the community

Community Health Worker

Multnomah County Health Department
04.2024 - 07.2025
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
  • Worked directly with patient treatment teams and participated in care coordination procedures.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Increased awareness of available resources by organizing and participating in community health fairs and events.
  • Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
  • Promoted access to healthcare services for underprivileged populations through community outreach efforts.
  • Led outreach activities to target specific demographics and promote health initiatives.
  • Counseled patients on health-related topics and lifestyle changes for improved well-being.
  • Collaborated with external organizations to coordinate health and social services.
  • Improved community health by conducting assessments, identifying needs, and developing intervention plans.
  • Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
  • Implemented behavior modification strategies to improve patients'' daily functioning and independence levels.
  • Assisted in the development of individualized treatment plans, addressing specific needs and goals for recovery.
  • Provided necessary resources for families and caregivers, fostering a supportive environment for patients'' continued progress.
  • Strategized with clinical team to prevent inmate diversion, abuse, and recidivism.
  • Established rapport with patients through active listening, empathy, and non-judgmental interactions.

HOME CARE WORKER

Aging And Disability Center
01.2006 - 11.2024
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
  • Administer bedside or personal care, such as ambulation or personal hygiene assistance
  • Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles
  • Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists
  • Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals
  • Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
  • Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care
  • Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services
  • Train family members to provide bedside care
  • Check patients' pulse, temperature, and respiration
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
  • Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
  • Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
  • Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
  • Continuously updated professional knowledge by attending training sessions, workshops, and conferences related to the home care industry.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Assisted disabled clients to support independence and well-being.
  • Contributed to patients'' wellbeing by assisting with daily living activities, such as bathing, dressing, and meal preparation.
  • Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any identified issues.
  • Monitored and assisted residents through individual service plans.
  • Enhanced patient comfort by providing compassionate and attentive personal care.

OFFICE ASSISTANT

Multnomah County
06.2019 - 10.2024
  • Supported staff by performing data entry and completing administrative duties
  • Scheduled appointments, maintaining calendars for personnel
  • Coordinated office operations and procedures to facilitate workflow and efficiency
  • Managed calendar appointments for multiple staff members ensuring all deadlines were met
  • Compiled monthly reports detailing project activity status and submitted them to management
  • Maintained composure in dealing with conditions of urgency and in pressure situations
  • Processed incoming payments through checks or credit card transactions accurately according to company policies and procedures
  • Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Expedited document processing with accurate data entry and timely filing.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

COORDINATOR

White Shield Center
01.2014 - 03.2018
  • Collaborated with other departments to ensure customer orders met deadlines
  • Organized data by creating spreadsheets or other visual aids for easier analysis
  • Developed and implemented procedures to streamline the coordination of customer orders
  • Evaluated daily schedules, accommodating patient flow and minimizing missed appointments
  • Greeted patients immediately upon arrival, providing excellent customer service
  • Scanned and documented new patient information in electronic health records for registration purposes
  • Answered phones promptly and directed calls appropriately
  • Utilized effective problem solving skills to resolve any conflicts that may arise
  • Entered data into electronic health record system accurately and timely
  • Managed calendar of events and schedules, coordinating appointments for staff members

Education

Associate of Science - Heath And Human Services

Ultimate Medical Academy
Clearwater, FL
06.2022

High School Diploma -

Madison High School
Portland, OR
06.2005

Skills

  • Detail-oriented
  • Excellent interpersonal skills
  • Database management
  • Understanding of medical procedures
  • Respiratory equipment training
  • Quick problem solver
  • Medical terminology knowledge
  • HIPAA guidelines
  • Schedule management
  • Organized and detail oriented
  • Community-based resources
  • Team assignments
  • Home visiting
  • First aid training
  • Resource advocacy
  • CPR and first aid
  • Problem-solving
  • Active listening
  • Multitasking
  • MS office
  • Critical thinking
  • De-escalation techniques
  • Behavior observation
  • Stress reduction techniques
  • Behavior management
  • Suicide prevention
  • Patient safety management
  • Crisis intervention
  • Behavioral management

Timeline

Mental Health Associate

Providence St. Vincent Medical Center
07.2025 - Current

Community Health Worker

Multnomah County Health Department
04.2024 - 07.2025

HOMELESS SHELTER VOLUNTEER

Sincere Hearts
01.2020 - Current

OFFICE ASSISTANT

Multnomah County
06.2019 - 10.2024

COORDINATOR

White Shield Center
01.2014 - 03.2018

HOME CARE WORKER

Aging And Disability Center
01.2006 - 11.2024

Associate of Science - Heath And Human Services

Ultimate Medical Academy

High School Diploma -

Madison High School

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Latia Nyong