Summary
Overview
Work History
Education
Skills
Licenses and Appointments
Timeline
Generic

Latia Thomas

Dallas,TX

Summary

Experience Bodily Injury Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 5+ years of experience and willingness to take on any challenge.

Overview

6
6
years of professional experience

Work History

Claims Specialist, Attorney Represented Bodily Inj

State Farm
10.2023 - Current
    • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
    • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
    • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
    • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
    • Negotiated settlements with claimants and attorneys, achieving favorable outcomes for all parties involved.

Claims Specialist I

Geico
10.2022 - 10.2023
  • Gather statements from customers, accident victims, and first-hand witnesses to support the claims process and build legal documentation for settlements
  • Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.

Math Teacher

Dallas ISD
12.2020 - 10.2022
  • Adapted teaching style to accommodate diverse learning needs, resulting in improved academic performance for all students.
  • Collaborated with colleagues to create interdisciplinary lesson plans, promoting a deeper understanding of mathematical connections across subjects.
  • Implemented data-driven instruction by analyzing student performance data to inform lesson planning and differentiation strategies.
  • Established positive relationships with parents through regular communication regarding student progress, fostering a supportive home-school partnership.

Partnership Specialist

Big Brothers Big Sisters
06.2019 - 12.2020
    • Led weekly Mentor2.0 class for over 100 high school mentees at Irving High School
    • Implemented curriculum designed to help students graduate high school and prepare for the future
    • Analyzed data to measure online engagement and event attendance compared to program standards
    • Provided specialized support via phone, email, or in-person for 200 individuals matched in the cohort

AmeriCorps Member, Site Coordinator

Reading Partners
07.2018 - 01.2019
    • Entered data, generated reports, and produced tracking documents.
    • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
    • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
    • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new volunteers.

Education

Bachelor of Business Administration - Economics and Finance

Tennessee State University
Nashville, TN
05.2008

Skills

    • Claims Investigation
    • Verbal Communication
    • Coverage assessments
    • Time Management
      • Critical Thinking
      • Problem-Solving
      • Regulatory Compliance Adherence
      • Customer Service

Licenses and Appointments

Florida Adjuster General Lines

Georgia Adjuster Auto/Fire

North Carolina Adjuster Casualty;Property

Oklahoma Adjuster Casualty;Property

South Carolina Adjuster Casualty;Property

Texas Adjuster-All Lines

Wyoming Non Resident Adjuster Casualty;Property

Timeline

Claims Specialist, Attorney Represented Bodily Inj

State Farm
10.2023 - Current

Claims Specialist I

Geico
10.2022 - 10.2023

Math Teacher

Dallas ISD
12.2020 - 10.2022

Partnership Specialist

Big Brothers Big Sisters
06.2019 - 12.2020

AmeriCorps Member, Site Coordinator

Reading Partners
07.2018 - 01.2019

Bachelor of Business Administration - Economics and Finance

Tennessee State University
Latia Thomas