Matthew Cullen
Warwick
Summary
Claims professional with experience investigating complex coverage and liability scenarios. Outstanding customer service, time management and leadership skills.
Overview
4
4
years of professional experience
Work History
Attorney Represented Bodily Injury Adjuster
Progressive Casualty Insurance Company
06.2022 - Current
- Negotiate with claimants or their attorneys to settle claims and issues payment.
- Evaluate personal injury claims and contractual exposures as locally defined.
- Manage complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
- Develop strong working relationships with opposing counsel, fostering a collaborative environment for dispute resolution.
Unrepresented Bodily Injury Adjuster
Progressive Casualty Insurance Company
05.2021 - 06.2022
- Gathered information on the status and needs of treatment.
- Achieved fair resolutions through skilled negotiation tactics while maintaining sensitivity toward injured parties' needs and concerns.
- Pursued early settlement opportunity with injured person via phone or in-person.
- Evaluated policy coverage accurately, mitigating potential compliance issues and disputes.
Claims Generalist Associate
Progressive Casualty Insurance Company
03.2020 - 05.2021
- Interviewed customers, claimants and witnesses
- Negotiated with customers and other insurance companies.
- Managed claim inventory workload including paperwork associated with claim voicemail, diaries and payments.
- Determined who is at fault for vehicle damages.
Education
Bachelor of Arts -
University of Rhode Island
Kingston, RI05.2019
Skills
- Settlement Negotiation
- Liability Analysis
- Claims Investigation
- Team Leadership
- Team Collaboration
- Insurance Policy Coverage Knowledge
Leadership Experience
Rep Advisory Board - June 2022-Present
- Selected as the sole member of my team to meet with our Manager to discuss claims related concerns and provide teammates with updates regarding the injury organization.
New England Peer Assistance - October 2023-Present
- Assist in a file owner group chat to provide clarification on coverage and liability related questions.
Peer Mentor - May 2023 - Present
- Meet with a less tenured representative one on one to help develop claim's related skills to increase performance in role.
Timeline
Attorney Represented Bodily Injury Adjuster
Progressive Casualty Insurance Company
06.2022 - Current
Unrepresented Bodily Injury Adjuster
Progressive Casualty Insurance Company
05.2021 - 06.2022
Claims Generalist Associate
Progressive Casualty Insurance Company
03.2020 - 05.2021
Bachelor of Arts -
University of Rhode Island
Similar Profiles
Carl CamperCarl Camper
Qualified Supervisor at Progressive Casualty Insurance CompanyQualified Supervisor at Progressive Casualty Insurance Company
SUDESHNA MUKHERJEESUDESHNA MUKHERJEE
Senior .NET Developer at Progressive Casualty Insurance CompanySenior .NET Developer at Progressive Casualty Insurance Company
Mileika PowellMileika Powell
Processor at Progressive Casualty Insurance CompanyProcessor at Progressive Casualty Insurance Company