JONATHAN MASIEL
Spokane Valley,WA
Summary
Results-oriented professional with over a decade of experience in evaluating claims, presenting technical reports, completing legal documents, and consulting with experts.
Overview
11
11
years of professional experience
Work History
Attorney Represented Bodily Injury Adjuster
Progressive Insurance
07.2017 - Current
- In this role, my responsibilities are to communicate with attorneys on a daily basis.
- Then, I review legal documents from the attorneys, and I put that into a comprehensive report.
- Maintained up-to-date knowledge of changes in local, state and federal laws.
- Provided advice on potential liability risks associated with business transactions.
- Compiled evidence from police reports, medical records or other sources for use in court trials.
- In this role, the skills required are to work independently, think outside of the box, and adhere to legal guidelines set by the state.
- Collaborated with colleagues to develop effective solutions to complex legal issues.
- Negotiated settlements between parties involved in disputes or litigations.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Property Damage Adjuster
Progressive Insurance
06.2014 - 07.2017
- Investigated claims to determine validity and extent of damage.
- Interviewed claimants, witnesses, and experts to gather information about the incident.
- Evaluated policy coverage for each claim to ensure compliance with insurance regulations.
- Calculated estimated costs of repairs using cost estimation software programs.
- Negotiated settlements with insured parties regarding property damage claims.
- Documented all claim-related activities in accordance with company policies and procedures.
Policy Service Representative
Progressive Insurance
Austin , TX
12.2013 - 06.2014
- Provided customer service to policyholders, responding to inquiries regarding billing and coverage information.
- Developed relationships with insurance providers in order to ensure accurate and timely processing of claims.
- Maintained up-to-date records of all policies and claims, ensuring accuracy and compliance with regulations.
- Reviewed applications for accuracy and completeness prior to submission to underwriting department.
- Assisted customers in understanding the terms of their policies and making appropriate changes as needed.
Education
High School -
STONEY POINT HIGH SCHOOL
ROUND ROCK, TX01.2008
Skills
- Proficient in Conducting Investigations
- Understanding Insurance Policies
- Awareness of Insurance Legal Standards
- Analytical Data Skills
- Expertise in Digital Research Tools
- Strong Customer Service Expertise
- Case Management
- Investigation skills
- Case File Management
References
- ALEX BLUMHORST, Supervisor, Progressive Insurance, 509.714.4700
- BRIAN OSTRANDER, Supervisor, Progressive Insurance, 509.990.0233
Timeline
Attorney Represented Bodily Injury Adjuster
Progressive Insurance
07.2017 - Current
Property Damage Adjuster
Progressive Insurance
06.2014 - 07.2017
Policy Service Representative
Progressive Insurance
12.2013 - 06.2014
High School -
STONEY POINT HIGH SCHOOL