Nichelle Alexander

• Manage complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
• Estimate cost of treatment or compensation for those injured in accident.
• Set Reserves.

UNREPRESENTED BODILY INJURY ADJUSTER 05/2023-08/2024

• Interview or consult with claimants, witnesses, insureds, injured parties, agents/brokers, attorneys, police, or other individuals with information about the accident to determine coverage and liability.
• Handles third party diminished value claims by analyzing the vehicle market and customer findings; to determine if a diminished value claim exist and then settling the claim.
• Mentor to new hires through shadowing, one on one's and daily check ins to ensure the new hires are successful in their role.

CLAIMS GENERALIST ASSOCIATE 11/2021-05/2023

• Investigate, evaluate, and settle Auto claims.
• Deliver Outstanding customer service to ensure claims are handled timely.
• Support a fun and friendly work environment by being active in teams chat, sharing best practices, and participating in work events.

• Develop and maintain Branch operational plan/sales plan and marketing efforts to increase and improve business.
• Lead staff by setting high standards, providing a thoughtful approach, having a committed attitude, and by being an effective representative.

• Support branch goals by identifying opportunities to deepen customer relationships.
• Coach, mentor, and lead tellers by example in adhering to policy procedures.
• Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.