Nichelle Alexander

• Manage complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
• Estimate cost of treatment or compensation for those injured in accidents.
• Set reserves.
• Analyze and interpret medical reports, follow-up with no-fault parties, and manage claims process to ensure efficient resolution.
• Negotiate settlements of disputes and litigation.

UNREPRESENTED BODILY INJURY ADJUSTER 05/2023-08/2024

• Interview or consult with claimants, witnesses, insureds, injured parties, agents/brokers, attorneys, police, or other individuals with information about the accident to determine coverage and liability
• Explain the NJ No-fault law to claimants and evaluate their injuries through a series of questions to negotiate and settle the injury claim
• Obtains medical and wage authorizations to review medical records and wage losses to evaluate personal injury claims
• Handles third party diminished value claims by analyzing the vehicle market and customer findings; to determine if a diminished value claim exist and then settling the claim
• Mentor to new hires through shadowing, one on one's and daily check ins to ensure the new hires are successful in their role.

CLAIMS GENERALIST ASSOCIATE 11/2021-05/2023

• Investigate, evaluate, and settle Auto claims
• Ability to Settle total losses timely and accurately
• Deliver Outstanding customer service to ensure claims are handled timely
• Support a fun and friendly work environment by being active in teams chat, sharing best practices, and participating in work events.

• Interview or consult with claimants, witnesses, insureds, injured parties, agents/brokers, attorneys, police, or other individuals with information about the accident to determine coverage and liability
• Explain the NJ No-fault law to claimants and evaluate their injuries through a series of questions to negotiate and settle the injury claim
• Obtains medical and wage authorizations to review medical records and wage losses to evaluate personal injury claims
• Handles third party diminished value claims by analyzing the vehicle market and customer findings; to determine if a diminished value claim exist and then settling the claim
• Mentor to new hires through shadowing, one on one's and daily check ins to ensure the new hires are successful in their role.

• Investigate, evaluate, and settle Auto claims
• Ability to Settle total losses timely and accurately
• Deliver Outstanding customer service to ensure claims are handled timely
• Support a fun and friendly work environment by being active in teams chat, sharing best practices, and participating in work events.

• Develop and maintain Branch operational plan/sales plan and marketing efforts to increase and improve business.
• Lead staff by setting high standards, providing a thoughtful approach, having a committed attitude, and by being an effective representative.
• Evaluate and manage fleet mix and utilization.

• Support branch goals by identifying opportunities to deepen customer relationships
• Coach, mentor, and lead tellers by example in adhering to policy procedures.
• Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.