Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latia Veal

Houston,TX

Summary

Dedicated Professional Seeking a company that offers a challenging career, and the opportunity for growth as Health professional. I am a patient focused, detail-oriented, and a self-motivated individual who has been in healthcare/customer service my entire professional life.

Overview

9
9
years of professional experience

Work History

HSR III Answering Service

Kelsey Seybold
08.2020 - Current
  • Contacted physicians for patients in need of care after hours
  • Communicated with physicians regarding schedules to close, open, and hold for the day and contacted patients to be informed
  • Provided EHS Alerts to communicate clinic mishaps throughout the company
  • Communicated with patients and nurses to confirm service has been completed

Ancillary Scheduler

Kelsey Seybold
08.2022 - 08.2023
  • Outbound calls to patients with authorized orders from physicians to complete imaging exams
  • Outsourced patients to local facilities with capable equipment to meet customers’ needs
  • Provided inbound patient service to schedule, reschedule, and confirm appointments for imaging exams
  • Provide face to face service for patients to schedule imaging exams

HSR II Referrals

Kelsey Seybold
10.2018 - 08.2020
  • Provided outback calls to patients referred by physicians to different departments and specialties

HSR I Appointment Scheduler

Kelsey Seybold
08.2018 - 10.2018
  • Provided customers services to patients calling to schedule, reschedule, and confirm appointments with their doctors
  • Transferred patients to doctors offices to communicate with physicians nursing staff

Clerk

Nissan
07.2017 - 08.2018
  • Provided back-office customer service functions
  • Completed data entry and filing of motor vehicle purchase documents
  • Served as back up PBX operator as needed

Cashier

HEB
05.2015 - 07.2017
  • Provide face to face customer service by completing the check-out process of goods purchased by customers
  • Process cash, credit, and other electronic funds transfers as part of check out process

Education

B.S. - Health Science

Arizona State University
10-2024

Skills

  • Well-organized
  • People skills
  • Initiative
  • Knowledge
  • Research abilities
  • Quality Standards
  • Reporting and documentation
  • Client communications
  • Strong problem-solving skills

Timeline

Ancillary Scheduler

Kelsey Seybold
08.2022 - 08.2023

HSR III Answering Service

Kelsey Seybold
08.2020 - Current

HSR II Referrals

Kelsey Seybold
10.2018 - 08.2020

HSR I Appointment Scheduler

Kelsey Seybold
08.2018 - 10.2018

Clerk

Nissan
07.2017 - 08.2018

Cashier

HEB
05.2015 - 07.2017

B.S. - Health Science

Arizona State University

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Latia Veal