La'Tiana McQueen
Dunn,USA
Summary
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CNA
Wake Med Hospital
Raleigh, NC
11.2025 - Current
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments and documentation, enhancing care quality.
- Monitored vital signs and reported changes to medical team, supporting timely interventions.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
CNA
Dedicated Nursing Associates
Huntersville, NC
08.2020 - Current
- Provided quality care to elderly patients in a long-term care facility setting.
- Helped maintain a positive environment by providing encouragement and support to residents.
- Supported needs of 12+ residents under long-term care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Shipping Clerk
Amazon
Smithfield, NC
03.2024 - 09.2025
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Communicated with vendors and suppliers to verify timely delivery of goods.
Tier 1 Support Product Expert
TurboTax (Gigscx)
Remote
01.2025 - 04.2025
- Guided users through product features, enhancing customer satisfaction and engagement.
- Analyzed customer feedback to identify product improvement opportunities, driving enhancements.
- Collaborated with cross-functional teams to address user inquiries and resolve technical issues.
- Conducted market research to inform product updates and align offerings with user needs.
CNA
UNiversal Healthcare Lillington
Lillington, NC
04.2021 - 11.2023
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Upheld infection control and prevention policies across different patient-facing areas.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
CNA
Gale Healthcare Solutions
Tampa, FL
02.2020 - 05.2023
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Advocated for patient needs and preferences, fostering positive relationships and trust with clients.
- Implemented infection control protocols, maintaining a safe environment for patients and staff.
Tier 1 Support Product Expert
TurboTax (Gigscx)
Remote
01.2022 - 04.2022
- Developed training materials for new team members, streamlining onboarding processes.
- Led product demonstrations, showcasing functionality and benefits to diverse audiences.
- Implemented process improvements that increased efficiency in handling user inquiries and support requests.
- Boosted sales growth by proactively identifying opportunities for upselling and cross-selling within existing accounts.
Food Production Worker
Pilgrim's Pride
Sanford, NC
12.2019 - 07.2020
- Processed orders quickly and accurately according to customer specifications.
- Operated food production equipment to prepare and package products for distribution.
CNA
Liberty Commons of Benson
Benson, NC
05.2019 - 12.2019
- Answered call lights to provide emergency treatment and assistance to patients.
Production Worker
John Deere Turf Care
FuQuay-Varina, NC
01.2019 - 05.2019
- Operated machines safely by following OSHA standards.
- Collaborated effectively with other members of the team to complete projects efficiently.
CNA
Care Staff Partners
Hollywood, FL
03.2018 - 01.2019
- Performed basic nursing procedures such as taking temperatures and pulse rates.
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
CNA
WellSpring Solutions
Greensboro, NC
01.2018 - 05.2018
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Provided emotional support and companionship to residents during times of distress.
CNA
Premier Health Care
High Point, NC
11.2017 - 03.2018
- Helped maintain a positive environment by providing encouragement and support to residents.
- Observed changes in patient status and response and immediately communicated concerns to nursing staff.
CNA
Private Duty In Home Care
Fayetteville, NC
04.2017 - 11.2017
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
Cashier
Murphy USA
Erwin, NC
12.2016 - 02.2017
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Provided efficient and courteous service to customers.
CNA
NC State Veterans Home
Fayetteville, NC
06.2016 - 02.2017
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
Food Production Worker
Smithfield Foods
Clinton, NC
02.2015 - 06.2016
- Followed standard operating procedures for food preparation, packaging, and storage.
- Inspected products prior to packaging for any defects or inconsistencies in size or shape.
CNA, Float Pool
Cape Fear Valley Health Systems
Fayetteville, NC
09.2014 - 02.2015
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
CNA
Senters Memory Care
FuQuay-Varina, NC
03.2014 - 09.2014
- Stocked patient rooms and supply areas to meet patient care needs.
- Kept up-to-date on all safety protocols related to the job role.
CNA
Private-Duty In Home Care
Spring Lake, NC
06.2012 - 03.2014
- Prepared residents for meals and assisted with feeding.
- Exhibited compassionate attitude towards all patients regardless of age or disability level.
Education
High School Diploma -
Triton High School
North Carolina06-2007
Skills
- Family Support and Assistance
- Grooming and Bathing Assistance
- Companionship and Emotional Support
- Feeding Assistance Expertise
- Supporting Personal Needs
- Vital sign recording
- Documenting behaviors
- Care plan implementation
- Patient-focused care
- Infection control procedures
- Valid NC driver's license
Certification
Certified Nursing Assistant
Timeline
CNA
Wake Med Hospital
11.2025 - Current
Tier 1 Support Product Expert
TurboTax (Gigscx)
01.2025 - 04.2025
Shipping Clerk
Amazon
03.2024 - 09.2025
Tier 1 Support Product Expert
TurboTax (Gigscx)
01.2022 - 04.2022
CNA
UNiversal Healthcare Lillington
04.2021 - 11.2023
CNA
Dedicated Nursing Associates
08.2020 - Current
CNA
Gale Healthcare Solutions
02.2020 - 05.2023
Food Production Worker
Pilgrim's Pride
12.2019 - 07.2020
CNA
Liberty Commons of Benson
05.2019 - 12.2019
Production Worker
John Deere Turf Care
01.2019 - 05.2019
CNA
Care Staff Partners
03.2018 - 01.2019
CNA
WellSpring Solutions
01.2018 - 05.2018
CNA
Premier Health Care
11.2017 - 03.2018
CNA
Private Duty In Home Care
04.2017 - 11.2017
Cashier
Murphy USA
12.2016 - 02.2017
CNA
NC State Veterans Home
06.2016 - 02.2017
Food Production Worker
Smithfield Foods
02.2015 - 06.2016
CNA, Float Pool
Cape Fear Valley Health Systems
09.2014 - 02.2015
CNA
Senters Memory Care
03.2014 - 09.2014
CNA
Private-Duty In Home Care
06.2012 - 03.2014
High School Diploma -
Triton High School