Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Hi, I’m

Laticia Rhone

Merrillville,IN
Laticia Rhone

Summary

As a key member of the senior leadership team with one of the largest regulated gas and electric utilities companies in the U.S., I shaped and developed a best-in-class transformation team and led the strategic execution of the enterprise transformation portfolio.

Overview

25
years of professional experience
3
Certification

Work History

NiSource Corporation

Senior Director Business Integration
02.2023 - 05.2024

Job overview

  • Responsible for defining, planning and execution of the company's transformation roadmap including technology and process strategies totaling $300M multi-year investments
  • Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
  • Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
  • These strategies included work and asset management, procurement, safety/operational programs, customer and HR transformation.
  • Led a 45-person org(including directors and individual contributors) that carried out transformation programs for six operating companies and 7,300 employees
  • Responsible for project execution, change management, communications, training and UX

NiSource Corporation

Manager- Human Resource Business Partner
09.2021 - 02.2023

Job overview

  • Delivered comprehensive people strategies and associated plans for Indiana gas and electric operations, procurement, tax, corporate accounting, corporate communications, HR, customer, I.T., cyber security, data analytics, and transformation.
  • Led customer culture transformation that resulted in 15-point employee engagement increase.
  • Reduced O&M through organization redesign and process reengineering efforts.
  • Created enterprise leadership development programs.
  • Developed and implemented strategies improving safety culture.

NiSource Corporation

Senior Organization Development Consultant
07.2017 - 09.2021

Job overview


  • Strengthened team performance by conducting in-depth team assessments and facilitating collaborative problem-solving workshops.
  • Elevated performance outcomes by guiding clients through strategic planning efforts aimed at aligning individual goals with overall business objectives.
  • Increased leadership capabilities within client organizations through tailored executive coaching and development initiatives.
  • Empowered employees to take ownership of their career paths through the creation of structured performance management systems that emphasized feedback, goal-setting, and accountability measures.
  • Supported organizational growth by partnering with key stakeholders to align business objectives with appropriate OD interventions.
  • Streamlined organizational structures by analyzing current systems and recommending strategic adjustments for optimal efficiency.
  • Encouraged open dialogue among employees at all levels by providing training in active listening skills, empathy, and team-building techniques.

U.S. Cellular Corporation

Senior Manager, Enterprise Portfolio Change Management
10.2016 - 07.2017

Job overview

  • Led 8 Change Managers to achieve lasting results for the human aspect of change for several EPMO projects
  • Owned the Enterprise Change Management approach, tools and processes
  • Worked directly with executives and officers to handle the change portfolio for each organization(channel) in the enterprise.

U.S. Cellular Corporation

Enterprise Project Change Manager
07.2014 - 10.2016

Job overview

  • Identified and evaluated the effects of organizational change on internal stakeholders impacted by a project
  • Created detailed project change management, communications, readiness & support plans.

U.S. Cellular Corporation

Strategic Operations Manager
01.2011 - 10.2013

Job overview

  • Managed the B/OSS program from vendor selection to implementation
  • The B/OSS program mainly consisted of wireless billing, operational CRM and POS systems.

U.S. Cellular Corporation

Manager, Customer Care Center
07.2009 - 12.2010

Job overview

U.S. Cellular Corporation

Customer Service Coach
03.2005 - 06.2009

Job overview

Education

Benedictine University
Lisle, IL

MS in Management of Organizational Behavior from Concentration in Organizational Development
01.2011

University Overview

Miles College
Fairfield, AL

BS in Business Administration
01.2000

University Overview

Skills

Strategic Planning & Execution

Change Activation & Innovation

Organizational Behavior & Culture

Process & System Reengineering

Stakeholder Trust Management

Complex Conflict & Issue Resolution

Websites

Certification

  • PROSCI Change Management Certification
  • Drexler/Sibbet Team Performance Certification
  • HCI HR Business Partner Certification

Timeline

Senior Director Business Integration
NiSource Corporation
02.2023 - 05.2024
Manager- Human Resource Business Partner
NiSource Corporation
09.2021 - 02.2023
Senior Organization Development Consultant
NiSource Corporation
07.2017 - 09.2021
Senior Manager, Enterprise Portfolio Change Management
U.S. Cellular Corporation
10.2016 - 07.2017
Enterprise Project Change Manager
U.S. Cellular Corporation
07.2014 - 10.2016
Strategic Operations Manager
U.S. Cellular Corporation
01.2011 - 10.2013
Manager, Customer Care Center
U.S. Cellular Corporation
07.2009 - 12.2010
Customer Service Coach
U.S. Cellular Corporation
03.2005 - 06.2009
Benedictine University
MS in Management of Organizational Behavior from Concentration in Organizational Development
Miles College
BS in Business Administration

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Laticia Rhone