Laticia Starling
Ocoee
Summary
Dynamic professional with extensive experience in lease administration and customer relationship management. Proven ability to negotiate favorable lease terms and resolve tenant disputes effectively. Expertise in fostering collaboration among teams to drive operational improvements and ensure compliance with industry regulations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Leasing Administrator
National Storage Affiliates
Greenwood Village
12.2012 - Current
- Managed lease agreements and documentation for storage facilities, ensuring accuracy and compliance.
- Processed rental payments and maintained accurate financial records.
- Collaborated with property managers to uphold regulatory standards and streamline leasing processes.
- Trained new staff on leasing procedures and software systems.
- Negotiated terms of new leases with prospective tenants.
- Resolved tenant disputes through effective mediation and guidance, fostering positive relationships.
Escalation Lead
National Storage Affiliates
Greenwood Village
12.2012 - Current
- Communicated with customers to identify issues and guide them through solutions, facilitating service restoration.
- Transferred unresolved cases promptly to appropriate personnel for thorough investigation and resolution.
- Researched potential solutions for escalated cases using various online resources or databases.
- Collaborated with management to resolve operational challenges, enhancing service delivery.
- Collected deposits or payments and arranged for billing.
Supervisor
National Storage Affiliates
Greenwood Village
12.2012 - Current
- Supervised daily operations of storage facilities, optimizing workflow and resource allocation.
- Reviewed employee performance, delivering feedback and coaching to enhance overall team effectiveness.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Facilitated cross-department communication, improving retention processes and collaborative solutions.
- Maintained accurate records of customer interactions in the CRM system.
Education
High School Diploma -
Edgewater High School
Orlando Fl05-1992
Skills
- Lease administration
- Tenant negotiation
- Regulatory compliance
- Financial recordkeeping
- Property management software
- Customer relationship management
Certification
- Verifying Tenant Accounts
Expanded SBOA Sales Training
SSM Payments
Renter's Program - Voluntary
First Month Waiver - Voluntary - Ohio
Auto Enrollment - Voluntary - South Carolina
Timeline
Leasing Administrator
National Storage Affiliates
12.2012 - Current
Escalation Lead
National Storage Affiliates
12.2012 - Current
Supervisor
National Storage Affiliates
12.2012 - Current
High School Diploma -
Edgewater High School