Latiefa Hall
Colorado Springs,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Lead Care Manager MC
MorningStar Senior Living
06.2023 - Current
- Enhanced resident care by developing and implementing individualized care plans, addressing specific needs and preferences.
- Improved staff efficiency by providing thorough training and continuous support in daily tasks and responsibilities.
- Streamlined care management processes by regularly reviewing and updating policies, procedures, and documentation standards.
- Demonstrated strong leadership skills through effective decision-making abilities that consistently led to successful outcomes for both residents and employees alike.
Administrative Clerk
Colorado Springs Housing Authority
10.2022 - Current
- Collect verifications for recertification.
- Proofread and edited professional business documents prior to release and request for approval.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Diet Aide
Mount St Francis Nursing Center
01.2023 - Current
- Served meals to residents in accordance with established schedules and dietary procedures.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
Front Desk Receptionist
Colorado Springs Housing Authority
08.2022 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Customer Service Representative
Charter Spectrum
05.2022 - 08.2022
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Customer Service Representative
ItelBpo Smart Solutions
04.2019 - 06.2020
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Secretary
Rehab Pro Physiotherapy Centre
02.2018 - 10.2018
- Handled daily scheduling tasks and provided administrative support for entire department.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Certification - CNA
Voyager CNA
4667 Centennial Blvd, Colorado Springs, CO 8091912.2023
BLS CPR + First Aid
CPR Certification Colorado Springs
Colorado Springs, CO2023
QMAP
QMAP
2023
GED -
Pikes Peak Community College
Colorado Springs, CO04.2022
Certificate - Hospitality And Tourism Management
Moneague College
Moneague, St Ann Jamaica10.2014
High School Diploma -
Ocho Rios High School
Milford Road Ocho Rios, St Ann Jamaica09.2007
Skills
- Communication
- Active listening
- Customer
- Management
Timeline
Lead Care Manager MC
MorningStar Senior Living
06.2023 - Current
Diet Aide
Mount St Francis Nursing Center
01.2023 - Current
Administrative Clerk
Colorado Springs Housing Authority
10.2022 - Current
Front Desk Receptionist
Colorado Springs Housing Authority
08.2022 - 10.2022
Customer Service Representative
Charter Spectrum
05.2022 - 08.2022
Customer Service Representative
ItelBpo Smart Solutions
04.2019 - 06.2020
Secretary
Rehab Pro Physiotherapy Centre
02.2018 - 10.2018
Certification - CNA
Voyager CNA
BLS CPR + First Aid
CPR Certification Colorado Springs
QMAP
QMAP
GED -
Pikes Peak Community College
Certificate - Hospitality And Tourism Management
Moneague College
High School Diploma -
Ocho Rios High School