Latiefa Hall
Colorado Springs,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Lead Care Manager MC
MorningStar Senior Living
5355 Centennial Blvd, Colorado Springs, CO 80919
06.2023 - Current
- Enhanced resident care by developing and implementing individualized care plans, addressing specific needs and preferences.
- Improved staff efficiency by providing thorough training and continuous support in daily tasks and responsibilities.
- Streamlined care management processes by regularly reviewing and updating policies, procedures, and documentation standards.
- Demonstrated strong leadership skills through effective decision-making abilities that consistently led to successful outcomes for both residents and employees alike.
Administrative Clerk
Colorado Springs Housing Authority
831 S Nevada Avenue Colorado Springs 80903
10.2022 - Current
- Collect verifications for recertification.
- Proofread and edited professional business documents prior to release and request for approval.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Diet Aide
Mount St Francis Nursing Center
7740 Deer Hill Grv, Colorado Springs, 80919
01.2023 - Current
- Served meals to residents in accordance with established schedules and dietary procedures.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
Front Desk Receptionist
Colorado Springs Housing Authority
831 S Nevada Avenue Colorado Springs 80903
08.2022 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Customer Service Representative
Charter Spectrum
2221 E Bijou Street Colorado Springs 80909
05.2022 - 08.2022
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Customer Service Representative
ItelBpo Smart Solutions
Kingston, Kingston Jamaica
04.2019 - 06.2020
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Secretary
Rehab Pro Physiotherapy Centre
Mandeville, Manchester Jamaica
02.2018 - 10.2018
- Handled daily scheduling tasks and provided administrative support for entire department.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Certification - CNA
Voyager CNA
4667 Centennial Blvd, Colorado Springs, CO 8091912.2023
BLS CPR + First Aid
CPR Certification Colorado Springs
Colorado Springs, CO2023
QMAP
QMAP
2023
GED -
Pikes Peak Community College
Colorado Springs, CO04.2022
Certificate - Hospitality And Tourism Management
Moneague College
Moneague, St Ann Jamaica10.2014
High School Diploma -
Ocho Rios High School
Milford Road Ocho Rios, St Ann Jamaica09.2007
Skills
- Communication
- Active listening
- Customer
- Management
Timeline
Lead Care Manager MC
MorningStar Senior Living
06.2023 - Current
Diet Aide
Mount St Francis Nursing Center
01.2023 - Current
Administrative Clerk
Colorado Springs Housing Authority
10.2022 - Current
Front Desk Receptionist
Colorado Springs Housing Authority
08.2022 - 10.2022
Customer Service Representative
Charter Spectrum
05.2022 - 08.2022
Customer Service Representative
ItelBpo Smart Solutions
04.2019 - 06.2020
Secretary
Rehab Pro Physiotherapy Centre
02.2018 - 10.2018
Certification - CNA
Voyager CNA
BLS CPR + First Aid
CPR Certification Colorado Springs
QMAP
QMAP
GED -
Pikes Peak Community College
Certificate - Hospitality And Tourism Management
Moneague College
High School Diploma -
Ocho Rios High School