ALEXANDRA AYALA
St. Vincent Preventative Family Care
Madera,Ca
7
years of professional experience
Dedicated and compassionate Lead Care Manager/Housing Navigator with experience coordinating care, connecting members to community resources, and assisting individuals and families in achieving housing stability. Skilled in case management, care planning, advocacy, crisis intervention, and collaboration with healthcare providers, social service agencies, landlords, and community partners. Proven ability to assess member needs, develop individualized care plans, coordinate housing resources, and support members in overcoming barriers to self-sufficiency. Strong communication, documentation, and problem-solving skills with a commitment to improving health outcomes and quality of life for vulnerable populations.
Work History
Lead Care Manager/Housing Navigator
1 Year- Conduct member assessments to identify health, housing and social service needs.
- Develop and maintain individualized care plans
- Assist with housing applications, security deposit programs and landlord communication
- Coordinate care with healthcare providers, behavioral health professionals and community agencies
- Monitor member progress and update care plans as needed
Medical Assistant
1 Year- Greet and check in patients for scheduled appointments
- Schedule and reschedule patient appointments
- Answer incoming calls and direct inquiries appropriately
- Scan, file and manage medical documentation
- Coordinate referrals and follow up appointments
- Assist provider and clinical staff with administrative tasks
- Maintain a clean, organized, and efficient front office environment
Education
Medical Assistant Certificate
High School Diploma
Skills
Case Management
Care Coordination
Housing Navigation
Homelessness Prevention
Communication
Resource Referral Linkage
Care Plan Development
Community Outreach
Client Advocacy
Documentation/Progress Notes
Client Assessments
Languages
Spanish
Full Professional
Timeline
Lead Care Manager/Housing Navigator
St. Vincent Preventative Family Care
01.2025 - 01.2026Read More
Medical Assistant
Central Valley Pediatrics
01.2019 - 01.2020Read More
Cresent View School
High School Diploma
Read More
San Joaquin Valley College
Medical Assistant Certificate
Read More