LATIERA BRIDGES
Phoenix,AZ
Summary
A seasoned healthcare professional offering over a decade of expertise across patient care, insurance management, and customer service platforms. Demonstrates exceptional proficiency in medical coding, familiarity with HIPAA regulations, and adept management of EMR systems. Excels in communication and time management, while concurrently advancing a Bachelor's degree in Healthcare Management. Possesses authorization to work in the US for any employer, showcasing a commitment to excellence in healthcare operations.
Developed skills in healthcare and insurance environments, focusing on detailed data entry and regulatory compliance. Strong analytical abilities and excellent organizational skills, ensuring efficient claim processing and record-keeping. Seeking to transition into new field, leveraging experience to contribute effectively in diverse professional settings.
Overview
12
12
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Medical Insurance Specialist
Valor Global
04.2024 - 08.2024
- Managed approximately 60 incoming calls, emails and faxes per day from customers and insurance representatives
- Managed patient billing process, including verifying insurance coverage, submitting claims, and processing payments
- Resolved billing inquiries and discrepancies by communicating with patients, insurance companies, and healthcare providers
- Updated patient records and maintained confidentiality of sensitive information.
Certified Nursing/Administrative HR Assistant
Genesis Health Care, Inc.
06.2016 - 09.2023
- Perfected strict adherence to HIPAA regulations, safeguarding patient privacy and confidentiality at all times
- Under the leadership of HR director assisted with administrative tasks, payroll processing, recruitment, and onboarding
- Reduced employee turnover, implementing targeted retention strategies and feedback mechanisms.
- Demonstrated proficiency in using various software applications (e.g., Microsoft Office Suite) to create documents/spreadsheets/presentations/reports efficiently and accurately
Customer Service Representative
Teladoc Health INC
05.2019 - 06.2021
- Managed a high volume of both inbound and outbound calls, addressing customer queries and facilitating support with professionalism and courtesy
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Utilized CRM software to accurately document customer interactions, inquiries, and resolutions, maintaining comprehensive records for future reference
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Administrative Assistant/Receptionist
Medilodge of Plymouth
06.2012 - 05.2016
- Facilitated tours of the facility with potential patients and families while addressing questions or concerns regarding the admissions procedures and facility policies
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Verified eligibility with insurance plans for services needed
- Assisted with patient registration and completion of signatures ensuring all necessary legal documents including consent forms were signed by the patient or care advocate in a timely matter
Education
Bachelor of Arts - Healthcare Management
American InterContinental University
Remote 05.2024 - 11.2026
Associate of Science - Healthcare Management
Ultimate Medical Academy
Remote 10.2022 - 03.2024
Diploma - Medical Assistant
Kaplin Career Institute
Detroit, MI2008
Skills
- Meticulous Quality Control
- Effective Team Contributor
- ICD-9 Classification
- ICD-10 Knowledge
- Patient Insurance Coordination
- Adaptable to New Knowledge
- Electronic Medical Records Expertise
- EHR Software Proficiency
- HIPAA Compliance Expertise
- Palliative Care Services
- Flexibility in Diverse Environments
- Data Entry Proficiency
Certification
- State Tested Nursing Assistant
- QuickBooks Certification – Intuit QuickBooks
- AED Certification
- BLS Certification
- First Aid Certification
Timeline
Bachelor of Arts - Healthcare Management
American InterContinental University
05.2024 - 11.2026
Medical Insurance Specialist
Valor Global
04.2024 - 08.2024
Associate of Science - Healthcare Management
Ultimate Medical Academy
10.2022 - 03.2024
Customer Service Representative
Teladoc Health INC
05.2019 - 06.2021
Certified Nursing/Administrative HR Assistant
Genesis Health Care, Inc.
06.2016 - 09.2023
Administrative Assistant/Receptionist
Medilodge of Plymouth
06.2012 - 05.2016
Diploma - Medical Assistant
Kaplin Career Institute
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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