Latifa Sahraoui
Fairfax,VA
Overview
17
17
years of professional experience
Work History
Pharmacy Technician Trainee
Safeway
Fairfax, VA
01.2021 - Current
- Monitored storage conditions of pharmaceuticals to ensure effectiveness.
- Communicated effectively with other members of the health care team regarding medication orders and refills.
- Maintained patient profiles and medication records.
- Ordered supplies from wholesalers or manufacturers when necessary.
Customer Service Manager
Walmart
Fairfax, VA
09.2006 - 11.2018
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Researched industry best practices in order to develop innovative approaches towards improving efficiency within the Customer Service Department.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated and authenticated returns, exchanges and voids.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Recruited and trained new employees to meet job requirements.
Education
Some College (No Degree) - Language Interpretation And Translation
University of ESENIA
MASSAGE THERAPIST - MASSAGE THERAPY
WASHINGTON INSTITUTE OF MASSAGE
Alexandria, VA 09.2007 - 03.2008
Skills
- Inventory Organization
- FDA Compliance
- Effective Communication Skills
- Insurance Verification
- Insurance Billing
- Proper Labeling Procedures
- Pharmacy Operations
- Medication Dispensing
- Staff Development
- Troubleshooting Malfunctioning Equipment
- Point of Sale Systems Proficiency
- Problem-Solving Skills
- Great Counting Abilities
- Quality Control Procedures
- Pharmaceutical Calculations
- Workflow Optimization
Languages
French
Professional
Arabic
Professional
Timeline
Pharmacy Technician Trainee
Safeway
01.2021 - Current
MASSAGE THERAPIST - MASSAGE THERAPY
WASHINGTON INSTITUTE OF MASSAGE
09.2007 - 03.2008
Customer Service Manager
Walmart
09.2006 - 11.2018
Some College (No Degree) - Language Interpretation And Translation
University of ESENIA