Latifah Clahar
Manchester,CT
Summary
Professional in mental health care, prepared to bring valuable experience to new role. Proven ability to manage therapeutic environments and handle patient crises effectively. Strong focus on teamwork and achieving positive outcomes, adaptable to changing needs. Skilled in patient observation and crisis intervention, with reliable and compassionate demeanor.
Overview
16
16
years of professional experience
Work History
Psychiatric Technician
Institute of Living Psychiatric Hospital
10.2023 - Current
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Treated clients and families with respect and dignity.
- Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Assisted clients in developing effective coping strategies to manage stressors and emotional challenges.
Mental Health Unit Secretary
Manchester Memorial Hospital
11.2019 - 10.2023
- Demonstrated strong multitasking abilities by managing phone calls, visitor inquiries, and clerical tasks simultaneously
- Enhanced patient experience by efficiently managing medical records and coordinating appointments with healthcare providers
- Established organized filing systems for medical records, expediting access to essential information when needed
- Maintained high standards of cleanliness within the unit by adhering to infection control protocols
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations
- Maintained patient confidentiality in line with HIPAA regulations
- Maintained current and accurate medical records for patients
- Uphold a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner
- Provided information for patient admissions and discharges to foster timely processing
- Placed new supply orders, managed inventory and restocked clerical spaces
Psychiatric Technician
Manchester Memorial Hospital
06.2017 - 11.2019
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing
- Charted on each patient daily
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques
- Treated clients and families with respect and dignity
- Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights
- Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes
- Facilitated recreational activities designed to promote socialization skills among peers while also encouraging healthy outlets for stress reduction
- Delivered compassionate patient care, focusing on safety, comfort and emotional support
- Participated in patient education, helping to reinforce concepts and treatment plans
- Took patient blood pressure and pulse rate, reporting findings in health charts
Certified Nursing Assistant
Saint Mary's Nursing Home
04.2014 - 06.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity
- Assisted patients with daily living activities for enhanced comfort and wellbeing
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans
- Helped patients with self-feeding and assisted feeding, based on individual needs
- Helped patients complete range of motion exercises to prevent loss of function during care
- Transported patients between rooms and appointments or testing locations
Cafe Manager
Violet's Cafe
03.2009 - 10.2013
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas
- Delivered excellent customer service experiences by addressing concerns promptly and professionally
- Trained cafe employees to consistently exceed customers' expectations and provide superior service
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe
- Handled business administration functions such as payroll, cash register counting, and supply ordering
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations
- Kept cafe in full compliance with health code standards and achieved consistent scores
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards
- Secured daily cash by verifying totals and making nightly deposits
- Managed staff schedules and maintained adequate coverage for all shifts
Education
Certified Nurses Aid - Certified Nurses Aide Course
Capital Community College
04.2014
High School Diploma -
Penn Foster
06.2009
Office Administration Certificate - Microsoft Office Administration Courses
Job Corps Academy
06.2009
Skills
- Strong Organization
- Relationship Building
- Office Coordination
- Administrative Support
- Detail-oriented approach
- HIPAA Compliance Understanding
- Customer Service
- De-escalation techniques
- Behavioral management
- Suicide prevention
- Direct patient care
- Therapeutic communication
- Critical thinking
Timeline
Psychiatric Technician
Institute of Living Psychiatric Hospital
10.2023 - Current
Mental Health Unit Secretary
Manchester Memorial Hospital
11.2019 - 10.2023
Psychiatric Technician
Manchester Memorial Hospital
06.2017 - 11.2019
Certified Nursing Assistant
Saint Mary's Nursing Home
04.2014 - 06.2017
Cafe Manager
Violet's Cafe
03.2009 - 10.2013
High School Diploma -
Penn Foster
Certified Nurses Aid - Certified Nurses Aide Course
Capital Community College
Office Administration Certificate - Microsoft Office Administration Courses
Job Corps Academy
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