Denysha Llewellyn
Manchester,CT
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 3 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Institute Of Living Psychiatric Hospital
02.2024 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Patient Administrative Associate
Hartford Hospital/Institute Of Living
02.2022 - 02.2024
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted with training new hires on office policies and procedures, fostering consistency across the team in delivering quality service.
- Led efforts to improve overall patient experience by regularly soliciting feedback and implementing changes based on their suggestions.
Unit Secretary
The Hospital of Central Connecticut
04.2020 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Direct Care staff
Vinfen
09.2018 - 12.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
HomeWatch Caregiver's
Care For Me At Home
10.2016 - 09.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Housekeeper
Hyatt House
02.2015 - 09.2018
- Sanitation Expert, Sanitize and stock rooms, Coordinate room organization
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
Penn Foster High School
Scranton, PA01.2008
Skills
- MOSS ( Medical Office Simulation Software)
- Mavis ( Medical Office Software)
- Typing speed; 50 WPM
- 10 Key Pad; 30 AWPM
- Microsoft Office Suite: Word, Excel, Power Point
- Workflow Coordination
- HIPAA Compliance Knowledge
- Patient care and confidentiality
- Patient Demographics
- Appointment Scheduling
- Medical Office Management
- Interpersonal relationship building
References
Available upon request
Certification
CNA Certification issued: 7/2017
Medical Administration Certification issued: 1/2008
Timeline
Medical Administrative Assistant
Institute Of Living Psychiatric Hospital
02.2024 - Current
Patient Administrative Associate
Hartford Hospital/Institute Of Living
02.2022 - 02.2024
Unit Secretary
The Hospital of Central Connecticut
04.2020 - Current
Direct Care staff
Vinfen
09.2018 - 12.2021
HomeWatch Caregiver's
Care For Me At Home
10.2016 - 09.2018
Housekeeper
Hyatt House
02.2015 - 09.2018
High School Diploma -
Penn Foster High School
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