Latiffany Manning
Little Elm,TX
Summary
Dynamic Assistant Manager with a proven track record at Kroger, excelling in team motivation and customer relations. Skilled in problem-solving and staff supervision, I foster a positive work environment that enhances customer satisfaction. Committed to operational excellence, I effectively manage scheduling and conflict resolution to drive team performance.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Kroger
06.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Overseeing the public areas of the store,including customer service,scheduling,and managing the front-End team.
Guest Service Representative
Target
01.2014 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Walmart
10.2010 - 04.2013
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Bachelor Of Computer Science -
Hinds Community College
Raymond, MS09.2015
Basic
Provine High School
Jackson, MS05.2007
Skills
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Conflict resolution
- Team building
- Employee scheduling
Timeline
Assistant Manager
Kroger
06.2017 - Current
Guest Service Representative
Target
01.2014 - 05.2016
Cashier
Walmart
10.2010 - 04.2013
Bachelor Of Computer Science -
Hinds Community College
Basic
Provine High School
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