Latik Sutton
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
PBX Operator
Baptist Health Medical Center
Miami, FL
04.2023 - 10.2023
- Greeted customers and answered inquiries regarding services provided.
- Monitored and operated PBX switchboard to route incoming calls to appropriate personnel.
- Provided customer service support by answering questions, resolving issues, and providing information.
- Maintained records of daily data communication transactions, problems, and remedial actions taken.
- Responded promptly to emergency calls for assistance.
- Transferred calls to the correct departments or individuals in accordance with established procedures.
- Assisted external callers with department directory information as needed.
- Performed administrative duties such as filing, photocopying, faxing documents.
- Identified potential customer needs and offered additional services when applicable.
- Troubleshot basic technical issues related to phone systems and reported any major problems immediately.
- Assisted in training new PBX operators on how to use the system correctly.
- Performed regular maintenance checks on the PBX system to ensure it is functioning properly.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Paged employees over PA system to ensure prompt connection with callers.
- Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
- Transcribed message details to promptly relay to appropriate recipients.
- Utilized paging technology within organization to connect quickly with key people.
Sonar Technician
United States Navy, USN
San Diego, CA
09.2013 - 07.2022
- Maintained safety by verifying compliance and assuring proper factory testing.
- Provided commander with reports on depth, range and target situations and calculated maneuvers for interdiction.
- Reduced waste and streamlined schedules to optimize manufacturing processes.
- Used equipment, techniques and tools for task completion.
- Used sonographic data to recommend course and speed changes and evasive maneuvers.
- Supported activities to maintain equipment in reliable condition.
- Tested components, assemblies and systems to diagnose problems.
- Mitigated acoustic data biological and environmental impacts by equipment and system filter adjustments.
- Targeted suspected aggressors using passive and active sonar searches.
- Provided technical direction and training to other technologists.
- Capture acoustic data media recordings and prepared for digital transmission and archive.
- Applied engineering principles to develop and operate electrical, mechanical and data processing systems.
- Improved and refined methods, process steps or procedures and implemented changes.
- Documented maintenance actions and kept equipment records updated.
- Drafted calibrating and operating procedures based upon knowledge of product and testing equipment.
- Performed basic calculations and tabulations of technical data.
- Organized, analyzed and prepared technical data reports.
- Gathered and evaluated data for validity, accuracy and completeness.
- Maintained communications and information security levels and observed appropriate security level requirements.
- Created sketches and marked up drawings to show changes occurred.
- Calculated target ranges and noted real-time propagation changes.
- Established test techniques for new products during development and resolved product or equipment problems.
- Analyzed Expendable Bathythermograph (XBT), active and passive acoustic data, and tactical oceanographic data.
Petty Officer First Class
United States Navy, USN
San Diego, CA
09.2013 - 07.2022
- Trained and supervised personnel in daily operations.
- Assisted in gathering intelligence and combat information to support troops on ground.
- Facilitated patrol operations and led security forces team to support battlefield operations.
- Managed workers in ship, aircraft or vehicle-related maintenance and operations.
- Trained, coached and mentored military units to improve readiness and training.
- Stored and safeguarded classified information to maintain utmost confidentiality.
- Assisted with equipment maintenance and repair.
- Directed logistical training procedures to adhere to military regulations.
- Oversaw assigned crew tasks, monitored progress and verified completion.
- Worked with higher-ranking officers to acquire new skills and knowledge.
- Maintained thorough knowledge of safety and emergency procedures.
- Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
- Completed daily reporting to inform supervisors of work completed or incidents.
- Trained and managed new recruits in tactical and combat warfare.
Cashier
GameStop
Duluth, GA
02.2012 - 07.2013
- Processed refunds for worn, damaged and broken merchandise.
- Answered customer questions and provided store information.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Accepted cash and credit card payments, issued receipts and provided change.
- Used suggestive selling techniques to promote add-on sales.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Worked closely with front-end staff to assist customers.
- Discounted purchases by scanning and redeeming coupons.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Trained new team members in cash register operation, stock procedures and customer services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Bachelor of Science - Public Health
University of Miami
Miami, FL05.2025
Skills
- Site Drawings
- Recordkeeping
- Problem-Solving
- Work Scheduling
- Customer Service
- Quality Assurance
- Technical Documentation and Reporting
- Teamwork and Collaboration
- Problem Identification and Analysis
- System Troubleshooting
- Verbal and Written Communication
- Presentation Skills
- Project Management
- Combat Systems Operational Sequencing System (CSOSS)
- Integrated Undersea Surveillance Systems (IUSS)
- Contact Reports
- Range Finding
- Ordnance Handling Equipment (OHE)
- Target Motion Analysis (TMA)
- Job Packages
- Cost-Effective Solutions
- First Aid and Buddy Care
- Maintenance Supervision
- Field Training
- Classroom Instruction
- Small Arms Proficiency
- Troop Training
- Discipline and Focus
- Offensive and Defensive Combat
- Friendly, Positive Attitude
- PPE Use
- Relationship Building
- Team Management
- Interdepartmental Coordination
- Switchboard Operations
- Setting Reservations
- Work Prioritization
- Call Monitoring
- Managing Phone Systems
- Coordinating Reservations
- Call Routing
- Professional Communication
- Records Management
- Typing Skills
- Emergency Response
Accomplishments
- Promoted from Seaman Recruit to Petty Officer 1st class, in 6 years.
- Created highly effective new Sonar Technician A-school that significantly impacted efficiency and improved operations.
- 5 Navy and Marine Corps Achievement Medals
- 1 Navy And Marine Corps Commendation Medal
- Instructor of the Year FY2020
Timeline
PBX Operator
Baptist Health Medical Center
04.2023 - 10.2023
Sonar Technician
United States Navy, USN
09.2013 - 07.2022
Petty Officer First Class
United States Navy, USN
09.2013 - 07.2022
Cashier
GameStop
02.2012 - 07.2013
Bachelor of Science - Public Health
University of Miami