Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latilria Chaney

Decatur,GA

Summary

A dynamic professional with a passion for delivering exceptional customer service and driving organizational success. With a background in customer service, case management, and administrative support, I specialize in effective communication and problem-solving. From evaluating client needs to maintaining seamless operations, Proficient in CRM systems and adept at managing data efficiently, I bring a proactive mindset and strong organizational skills to every task.

Overview

4
4
years of professional experience

Work History

VOCATIONAL REHABILITATION COUNSELOR

GVRA
Tucker, GA
07.2023 - 02.2024
  • Spearheaded the evaluation and assessment of clients' abilities, skills, and needs to determine vocational goals, ensuring a personalized approach to rehabilitation.

ADMINISTRATIVE ASSISTANT

GVRA
Stone Mountain, GA
04.2022 - 07.2023
  • Professionally adjudicated Social Security Administration disability claims under general supervision, ensuring accuracy and compliance with established protocols.

SENIOR ACCOUNT REPRESENTATIVE

SFPP
Dunwoody, GA
02.2020 - 04.2022
  • Provided policyholders with payment assistance and proficiently managed inbound/outbound calls, chats, and technical support, ensuring optimal customer satisfaction.

CALL CENTER REPRESENTATIVE

XFINITY
Atlanta, GA
- 08.2018
  • Exceptional at navigating company websites to assist customers promptly, while maintaining a positive demeanor and fostering rapport through active listening and efficient problem-solving.

Education

MASTER OF FORENSIC PSYCHOLOGY -

Walden University
11.2021

BACHELOR OF PSYCHOLOGY & HUMAN SERVICES -

Clayton State University
01.2020

ASSOCIATE OF PSYCHOLOGY -

Atlanta Metropolitan State College
01.2017

Skills

  • Professionalism
  • Collaboration
  • Communication Skills
  • Adaptability
  • Assessment Skills
  • Listening Skills
  • Compassion
  • Organization
  • Case Management

Timeline

VOCATIONAL REHABILITATION COUNSELOR

GVRA
07.2023 - 02.2024

ADMINISTRATIVE ASSISTANT

GVRA
04.2022 - 07.2023

SENIOR ACCOUNT REPRESENTATIVE

SFPP
02.2020 - 04.2022

CALL CENTER REPRESENTATIVE

XFINITY
- 08.2018

MASTER OF FORENSIC PSYCHOLOGY -

Walden University

BACHELOR OF PSYCHOLOGY & HUMAN SERVICES -

Clayton State University

ASSOCIATE OF PSYCHOLOGY -

Atlanta Metropolitan State College
Latilria Chaney