Latim Obonyo Umbi
North Miami,FL
Summary
Dynamic delivery driver with a proven track record at Panera Bread, excelling in customer service and time management. Known for maintaining a positive attitude while navigating high-demand situations. Skilled in safe driving and effective communication, ensuring timely deliveries and high customer satisfaction. Committed to fostering teamwork and enhancing operational efficiency.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Panera Bread
05.2025 - Current
- Delivered orders efficiently to ensure customer satisfaction and timely service.
- Communicated effectively with team members to streamline order processing and delivery routes.
- Adapted quickly to changing schedules and high-demand situations while maintaining service quality.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Dasher
DoorDash
02.2020 - Current
- Delivered food promptly, ensuring customer satisfaction and adherence to delivery protocols.
- Navigated optimized routes for efficient deliveries, reducing wait times significantly.
- Maintained high level of communication with customers regarding order status and potential delays.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
Real Estate Agent
LYM Llc
02.2018 - 02.2020
- Facilitated property showings, showcasing features and benefits to potential buyers.
- Negotiated purchase agreements, ensuring favorable terms for clients while maintaining compliance with regulations.
- Guided first-time homebuyers through the purchasing process, addressing concerns and providing expert advice.
- Collaborated with mortgage lenders, inspectors, and legal professionals to streamline transactions and resolve issues efficiently.
Restaurant Server
Taco Guild
02.2013 - 02.2018
- Delivered exceptional customer service, ensuring high satisfaction levels through attentive and personalized interactions.
- Collaborated with kitchen staff to streamline order processing, enhancing efficiency during peak hours.
- Managed multiple tables simultaneously, demonstrating strong organizational skills under pressure.
- Trained new servers on menu knowledge and service protocols, fostering team development and cohesion.
- Implemented upselling techniques that increased average check amounts through strategic recommendations to guests.
- Resolved customer complaints promptly, maintaining positive dining experiences and encouraging repeat visits.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations consistently.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Restaurant Server
Scottsdale Blanco Tacos & Tequila
08.2008 - 02.2013
- Delivered exceptional customer service, ensuring high satisfaction levels through attentive and personalized interactions.
- Collaborated with kitchen staff to streamline order processing, enhancing efficiency during peak hours.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bartender
Scottsdale Mondrian
11.2006 - 03.2010
- Crafted innovative cocktail recipes to enhance guest experience and drive bar popularity.
- Provided exceptional customer service, ensuring timely and accurate order fulfillment.
- Managed inventory levels, reducing waste and optimizing stock turnover.
- Trained and mentored new bartenders on best practices and service techniques.
- Built strong relationships with patrons, fostering loyalty and repeat business through personalized service.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
MBA - Entrepreneurship
Arizona State University
Tempe, AZ05-1992
Bachelor of Arts - Chemistry
Knox College
Galesburg, IL06-1990
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Safe driving
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Delivery Driver
Panera Bread
05.2025 - Current
Dasher
DoorDash
02.2020 - Current
Real Estate Agent
LYM Llc
02.2018 - 02.2020
Restaurant Server
Taco Guild
02.2013 - 02.2018
Restaurant Server
Scottsdale Blanco Tacos & Tequila
08.2008 - 02.2013
Bartender
Scottsdale Mondrian
11.2006 - 03.2010
MBA - Entrepreneurship
Arizona State University
Bachelor of Arts - Chemistry
Knox College