Summary
Overview
Work History
Education
Skills
Timeline
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Latina Goins

Pine Bluff,AR

Summary

Dynamic and self-motivated professional with a strong background in customer service at Hampton Inn and Suites. Proven ability to enhance guest experiences through excellent communication and attention to detail. Skilled in problem-solving and teamwork, consistently ensuring efficient operations and a welcoming atmosphere.

Overview

3
3
years of professional experience

Work History

Process Associate

People Shores
Pine Bluff, AR
07.2025 - Current
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Self-motivated, with a strong sense of personal responsibility.

Front Desk Receptionist

Hampton Inn and Suites
Little Rock, AR
11.2024 - 07.2025
  • Greeted guests and managed check-in/check-out procedures efficiently.
  • Answered phone calls, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of front desk area to enhance guest experience.
  • Processed reservations using hotel management software effectively.

Front Desk Associate

Hampton Inn and Suites
Pine Bluff, AR
09.2023 - 11.2024
  • Greeted and checked in guests, ensuring a welcoming atmosphere.
  • Managed reservations using property management system for efficient operations.
  • Assisted guests with inquiries, providing information on hotel services and local attractions.
  • Processed guest payments accurately, maintaining financial integrity at front desk.

Education

No Degree - Computer Networking

South East Arkansas College
Pine Bluff, AR

High School Diploma -

Watson Chapel High School
Pine Bluff, AR
05.2016

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Excellent communication
  • Dependable and responsible
  • Verbal communication

Timeline

Process Associate

People Shores
07.2025 - Current

Front Desk Receptionist

Hampton Inn and Suites
11.2024 - 07.2025

Front Desk Associate

Hampton Inn and Suites
09.2023 - 11.2024

No Degree - Computer Networking

South East Arkansas College

High School Diploma -

Watson Chapel High School