Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Latina Pointer

Gary

Summary

Dynamic and compassionate professional with a proven track record at Brookdale Assisted Living, excelling in customer service and health and safety compliance. Skilled in meal preparation and client transportation, I effectively trained staff, enhancing service quality and operational efficiency. Committed to fostering a supportive environment while ensuring resident satisfaction and safety.

Personable and reliable with strong sense of responsibility and positive attitude. Possesses foundational knowledge in customer service and basic home maintenance, with skills in communication and problem-solving. Committed to creating safe and welcoming environment for residents and ensuring their comfort and satisfaction.

Offering positive attitude and ability to quickly adapt to new environments, eager to learn and grow in supportive setting. Brings foundation in customer service and basic home maintenance, with capacity to acquire additional relevant skills. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Overview

2
2
years of professional experience

Work History

Residential Services Assistant

Central Plaza Residential
05.2024 - Current
  • Contributed to the development of marketing strategies to attract potential tenants and maintain high occupancy levels.
  • Developed and implemented policies for resident safety, ensuring a secure living environment.
  • Managed emergency situations calmly and effectively, coordinating appropriate responses from first responders or other necessary parties as needed.
  • Provided support to leasing agents during high-traffic periods, assisting with tours and application processing as needed.
  • Assisted in the training and onboarding of new Residential Services Assistant staff members to maintain high levels of service quality.
  • Assisted residents with basic activities of daily living.
  • Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Food Service Lead

Brookdale Assisted Living
06.2023 - 05.2024
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Supervised and trained [Number] personnel in high-quality operations.
  • Interacted with [Number] customers per day regarding inquiries and complaints, resulting in [Number]% positive customer feedback.
  • Troubleshot cash registers and computer systems experiencing slow-downs, crashes and data loss.
  • Provided exceptional customer service by promptly addressing concerns and resolving any issues that arose during shifts.
  • Collaborated with management to develop successful marketing initiatives, attracting new customers to the establishment.
  • Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.
  • Evaluated restaurant procedures and policies to achieve efficient and effective operations.
  • Worked closely with the management to develop and implement staff training programs, leading to higher levels of employee satisfaction and improved service quality.
  • Organized staff schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance.
  • Assisted with daily operations of restaurant by reviewing inventory levels, monitoring delivery of supplies, inspecting food preparation and orienting kitchen and dining crew on procedures, store cleanliness and new items or promos.

Education

Associate of Science -

Rasmussen University
Aurora, IL
05-2027

Skills

  • Health and safety awareness
  • Strong organization
  • Transportation assistance
  • Meal preparation
  • Record keeping proficiency
  • Personal care assistance
  • Compassionate care
  • Positive reinforcement
  • Medical terminology
  • Mental health support
  • Client transportation
  • Nutrition planning
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Languages

English
Professional Working

Timeline

Residential Services Assistant

Central Plaza Residential
05.2024 - Current

Food Service Lead

Brookdale Assisted Living
06.2023 - 05.2024

Associate of Science -

Rasmussen University

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