Latisha Bennett
Garland,TX
Summary
Ability to work independently with little or no supervision, good team player, excellent communication skills, customer service oriented and a quick learner.
Overview
2027
2027
years of professional experience
Work History
Registration Coordinator
Methodist Healthcare
Richardson, Tx
04.2025 - Current
- Coordinated patient registration processes to ensure accurate data entry.
- Managed appointment scheduling and maintained organized patient records.
- Assisted patients with insurance verification and eligibility inquiries.
- Collaborated with healthcare staff to streamline registration workflows.
- Provided exceptional customer service to enhance patient experience.
- Trained new staff on registration protocols and software usage.
- Resolved patient concerns promptly and effectively to ensure satisfaction.
- Monitored daily operations of the registration office, providing assistance as needed.
- Conducted routine monthly audits and annual site visits to monitor program success.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Trained, coached and developed new employees to ensure they had the necessary skills for their role.
- Performed administrative tasks such as answering phones, scheduling appointments, handling billing inquiries.
Registration Representative
Methodist Health System
Richardson, Tx
06.2023 - 04.2025
- Managed patient registration processes efficiently and accurately.
- Collected and verified patient information for insurance processing.
- Assisted patients with inquiries and provided helpful guidance.
Referral Coordinator
Texas Health Presbyterian Hospital
Dallas, TX
06.2019 - 06.2023
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Managed up to 30 patient referrals daily through multi-line telephone system.
- Developed productive working relationships with numerous insurance company representatives.
- Answered questions and resolved concerns raised by both patients and specialists.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
Registration Representative
Methodist Healthcare
Richardson, TX
10.2015 - 06.2019
- Checked insurance benefits, received payments and provided receipts.
- Gathered, verified and processed patient paperwork.
- Gathered personal and insurance information from each patient.
- Answered questions about admissions, financial and hospital policies.
- Welcomed patients to facility and assisted with registration sign-in process.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Registered patients for outpatient procedures and emergency services.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
Registration Representative
MultiCare Tacoma General Hospital
Tacoma, WA
10.2003 - 06.2015
- Checked insurance benefits, received payments and provided receipts.
- Gathered, verified and processed patient paperwork.
- Gathered personal and insurance information from each patient.
- Answered questions about admissions, financial and hospital policies.
- Scheduled appointments based on individual patient requirements and facility availability.
- Welcomed patients to facility and assisted with registration sign-in process.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Registered patients for outpatient procedures and emergency services.
- Asked various questions from clients to obtain the information necessary for paperwork.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
- Provided customer service support and advice on regulations and requirements regarding various registration programs.
- Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
- Advised patients of monies required to be paid prior to services.
- Thoroughly explained facility policies, prepared and distributed patient identification bands and arranged for transportation to assigned rooms.
- Assessed methods of payment for services, initiated processing and made referrals to specialists for financial options.
Registration Coordinator
Methodist Healthcare
Richardson
Education
Certificate of Completion - Health Unit Coordination
Clover Park Technical College
Lakewood, WA06-1995
Certificate of Completion - Receptionist
Bates Technical College
Tacoma, WA06-1993
Some College (No Degree) - Health Administration
Dallas College
Dallas, TXSkills
- Accurate documentation
- Multi-line phone proficiency
- Insurance precertification processes
- Patient scheduling
- Effective customer communication
- Well-trained in Epic Electronic Medical Record System
- Customer support and assistance
- Active listener
- Good Work ethic
- Work collaboratively
- Friendly, positive attitude
- Patient registration
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Problem resolution
- Employee training
- Communication skills
- Attention to detail
- Conflict resolution
- Time management
- Software knowledge
- Multitasking
- Patient satisfaction
- Electronic medical record software
- Epic systems
- Hospital coordination
Timeline
Registration Coordinator
Methodist Healthcare
04.2025 - Current
Registration Representative
Methodist Health System
06.2023 - 04.2025
Referral Coordinator
Texas Health Presbyterian Hospital
06.2019 - 06.2023
Registration Representative
Methodist Healthcare
10.2015 - 06.2019
Registration Representative
MultiCare Tacoma General Hospital
10.2003 - 06.2015
Certificate of Completion - Receptionist
Bates Technical College
Certificate of Completion - Health Unit Coordination
Clover Park Technical College
Registration Coordinator
Methodist Healthcare
Some College (No Degree) - Health Administration
Dallas College