STERLING THOMPSON
Canal Winchester,OH
Summary
Resourceful administrative and customer service professional skilled in streamlining workflows and ensuring document compliance. Maintains accuracy and confidentiality across legal and healthcare sectors while enhancing operational efficiency. Recognized for improving claims cycle times and effectively resolving customer concerns.
Overview
14
14
years of professional experience
Work History
Registration Coordinator
The Ohio State Wexner Medical Center
Columbus, OH
02.2026 - 07.2026
- Coordinated scheduling of return visits and appointments, ensuring alignment with clinical workflows in epic, streamlining patient flow and appointment management
- Verified patient demographic and insurance information to support clinical operations and billing accuracy, resolving routine and complex customer concerns efficiently
- Delivered accurate, up-to-date information to clinical staff and patients regarding services, procedures, and inquiries, enhancing communication and patient satisfaction
Document Coordinator (Temporary)
Buckeye Power Sales
Canal Winchester, OH
10.2025 - 02.2026
- Create project submittals and establish projects for engineers, ensuring accurate documentation and timely project initiation.
- Coordinated, reviewed, and maintained documentation to support sales and operational processes, enhancing overall workflow.
- Collaborated with internal teams to meet documentation deadlines and uphold quality standards, facilitating project progression.
- Ensured accuracy, completeness, and compliance of records across internal systems, contributing to regulatory adherence.
Administrative Assistant (Temporary)
Switzer, Roy & Jones
Dublin, OH
07.2025 - 09.2025
- Coordinated schedules and meetings, ensuring timely access to case-related documentation.
- Managed correspondence, prepared documents, and maintained confidential filing and records systems.
- Supported daily operations by providing administrative assistance in fast-paced taxation environment.
Senior Administrative Assistant
Williams Lea
Columbus, OH
06.2022 - 01.2025
- Streamlined administrative workflows, enhancing operational efficiency and ensuring document compliance.
- Processed check requests, expense reports, and attorney time entries accurately, ensuring timely payments and compliance.
- Supported accounting department by reconciling financial records and processing invoices, contributing to accurate financial reporting.
Property Complex Adjuster
State Farm Insurance
02.2021 - 06.2022
- Evaluated liability and made accurate claim determinations, resulting in 15% faster claims cycle time.
- Investigated and resolved complex automobile accident claims, ensuring fair outcomes for all parties involved.
- Worked remotely on various projects
Title Processing Clerk / Customer Service Representative
Copart, Inc.
Columbus, OH
12.2017 - 02.2021
- Processed and verified automotive titles for insurance claims, ensuring compliance and accuracy.
- Communicated with lienholders and insurance companies to facilitate timely payments and resolve title-related issues.
- Managed vehicle title documentation to maintain precise records and support operational integrity.
- Managed inventory processes to ensure accurate tracking and organization of stock. for efficient workflow and organization.
- Reviewed vehicle condition reports for quality assurance and compliance.
Patient Transporter
UPMC Presbyterian Hospital
Pittsburgh, PA
01.2013 - 12.2017
- Transported patients throughout hospital departments, ensuring safety, professionalism, and compassion while upholding patient confidentiality.
- Transported patients safely between departments and facilities within the hospital.
- Assisted medical staff in transferring patients using wheelchairs and stretchers.
- Maintained cleanliness and organization of transport equipment and areas.
Education
Bachelor of Criminal Justice - Criminal Justice
American InterContinental University
Schaumburg, IL11-2016
Associate of Criminal Justice -
American InterContinental University
07-2015
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- CRM & Claims Management Systems
- Document Management Systems
- Project & Submittal Documentation Coordination
- Remote Collaboration Tools (Zoom, Microsoft Teams)
CORE COMPETENCIES
- Administrative & Executive Support
- Legal, Taxation & Claims Documentation
- Customer Service Excellence
- Records Management & Compliance
- Financial & Accounting Support
- Process Improvement & Workflow Optimization
Timeline
Registration Coordinator
The Ohio State Wexner Medical Center
02.2026 - 07.2026
Document Coordinator (Temporary)
Buckeye Power Sales
10.2025 - 02.2026
Administrative Assistant (Temporary)
Switzer, Roy & Jones
07.2025 - 09.2025
Senior Administrative Assistant
Williams Lea
06.2022 - 01.2025
Property Complex Adjuster
State Farm Insurance
02.2021 - 06.2022
Title Processing Clerk / Customer Service Representative
Copart, Inc.
12.2017 - 02.2021
Patient Transporter
UPMC Presbyterian Hospital
01.2013 - 12.2017
Bachelor of Criminal Justice - Criminal Justice
American InterContinental University
Associate of Criminal Justice -
American InterContinental University