Latisha Chavis
Knoxville,TN
Summary
Experienced care coordinator with a proven track record in effectively coordinating patient care. Proficient in patient advocacy, healthcare planning, data entry, and providing exceptional customer service. Recognized for ability to collaborate with teams and deliver measurable results. Adaptable to changing needs, possesses strong communication and organizational skills. Reliable professional dedicated to delivering high-quality care outcomes.
Overview
19
19
years of professional experience
Work History
Care Coordinator
United Health Group
03.2023 - 06.2024
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Resolution Specialist
Royal Caribbean
05.2020 - 03.2023
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Managed approximately 200 incoming calls, emails per day from customers.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
Unemployment Claims Specialist
Alorica
01.2016 - 05.2020
- Assisted claimants in navigating unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
- Maintained strict confidentiality when dealing with sensitive claimant information, adhering to all privacy regulations and guidelines.
Credentialing Specialist
Compassionate Home Health Care
02.2005 - 11.2013
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Maintained accurate inventory records with meticulous attention to detail in data entry tasks.
- Supported administrative staff with document management, ensuring timely filing and data entry.
- Enhanced credentialing processes by streamlining documentation and verification procedures.
Education
GED -
Richmond Community College
01.2025
Skills
- Patient confidentiality
- Care coordination
- Customer service
- Document preparation
- Conflict resolution skills
- Teamwork and collaboration
- Microsoft Excel and PowerPoint
- Organizational skills
- Patient education
- Problem-solving
- Data entry and reporting
Timeline
Care Coordinator
United Health Group
03.2023 - 06.2024
Resolution Specialist
Royal Caribbean
05.2020 - 03.2023
Unemployment Claims Specialist
Alorica
01.2016 - 05.2020
Credentialing Specialist
Compassionate Home Health Care
02.2005 - 11.2013
GED -
Richmond Community College
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