KAYLA SEARS
Jacksonville,FL
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
8
8
years of professional experience
Work History
Care Coordinator
ChenMed
Jacksonville, FL
02.2025 - Current
Patient Access Representative
MDNOW
01.2022 - Current
- Welcoming Patient upon arrival, Check Patients In, Verify reasoning for Visit at Urgent Care
- Input patients' information per forms that patients do, or info uploaded via online (if applicable)
- Uploading and Verifying Documentation of patient
- Validate Insurance and Collect Copay, Deductible, Coinsurance If Applicable
- Schedule Follow Up Appointments
- Answer Patient incoming calls
Patient Care Coordinator
Ascension St Vincent’s
Jacksonville, Florida
08.2024 - 02.2025
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Patient Access Representative
Baptist Health Care
01.2018 - 01.2022
- Preparing Admission of Patients
- Preparing Patient Medical Records
- Explain Patient Upcoming Outpatient Procedures
- Verify Insurance
Education
High School Diploma -
Terry Parker High School
Jacksonville, Florida05-2017
Skills
- HIPAA protocol adherence
- Medical record requests
- Healthcare operations
- Healthcare documentation
- Administrative supervision
- Organizational standards
- Patient flow management
- Critical thinking skills
- Medical data collection
- Patient registration
- Switchboard operation
- Patient outreach and Follow-up
- Healthcare system navigation
- Multitasking
- Program oversight
- Medical terminology
- Patient education
- Follow-up care
- Customer service
- Scheduling
- Patient records management
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Healthcare
- Patient documentation
- Attention to detail
- Organizational skills
- Patient safety
- Quality assurance
Timeline
Care Coordinator
ChenMed
02.2025 - Current
Patient Care Coordinator
Ascension St Vincent’s
08.2024 - 02.2025
Patient Access Representative
MDNOW
01.2022 - Current
Patient Access Representative
Baptist Health Care
01.2018 - 01.2022
High School Diploma -
Terry Parker High School