Jahira Cordova
Richmond,TX
Summary
Compassionate Patient Care Coordinator with a strong passion for providing high quality and reputable patient experiences and customer service. Energetic [Job Title] dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions. Driven [Job Title] successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator/Front Office Coordinator
Dr Camille G Cash MD— Plastic Surgery
08.2024 - Current
- I currently oversee and manage the front office including check-in and check out. Collect all surgery deposits, surgery payments , medspa deposits and payments as well. I answer all incoming calls and triage accordingly including handling live leads. I manage inventory which consists of skincare products , neurotoxins, dermal fillers, and office supplies. My daily goal is provide 5 star white glove service to our patients. A successful PCC should have a conversion rate as close to %100 as possible.
Patient Care Coordinator
Body By Ravi
03.2024 - 08.2024
- I currently oversee and direct the cosmetic dermatology department. This means I manage inventory, consult with patients regarding all of the cosmetic treatments we provide, schedule appointments and treatments, order supplies, follow up on online inquiries and leads. In this role, I also conduct work up and prep patients, answer phone calls, review our monthly budget, set, maintain a monthly goal for commissions for my department and office. My knowledge of our products and services, passion, work-ethic, and ability to multi-task in a high-paced environment has enabled me to succeed in this role.
Cosmetic PCC and Practice Manager
Advanced Dermatology-Katy
01.2018 - 03.2024
- In this position, my role was to be the face of the office. The first person our patients interact with when they walk through our doors and the last person they see. My job was to provide white glove service, providing a pleasant experience for our patients before they were seen by a medical provider. I verified medical insurance, collected co-pays, answered phone calls, keep lobby clean and maintain refreshments station stocked and clean. I was also responsible for trouble-shooting any operational issues to ensure the best patient experience. I excelled at this role through multi-tasking, anticipating and resolving issues fast, and providing top-of-the-line customer support/service.
Cosmetic Front Office Coordinator
SBA- Suzanne Bruce and Associates
08.2012 - 01.2016
- As the LASIK Coordinator for this organization, my role was to check patients in and check them out, verify insurance and collect the proper and correct Demographic and insurance information per patient. Collect copays and deductibles. For lasik candidates go over the lasik surgery procedure and discuss pricing and payment options. Additionally in this role, I oversaw all front desk operations ensuring the patient schedule was efficient and on-track.
- Coordinated front office operations, ensuring seamless communication between departments and clients.
- Managed appointment scheduling, optimizing staff availability and enhancing client experiences.
- Streamlined document management processes, improving retrieval times and reducing errors.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
Education
Bachelor's - Business Administration
Universidad Metropolitana Bayamon
Bayamon06.2008
Skills
- Innovative Thinker
- Integrity
- Results-driven
- Networking Pro
- Relationship building
- Impeccable Customer Service
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Attention to detail
- Patient education
- Goal setting
- Patient documentation
- Proficient in [software]
- Care planning
- Creative problem solving
- Strategic planning
- Patient assessment
- Patient outreach and Follow-up
- HIPAA protocol adherence
- Payment arrangements & negotiation
- Healthcare documentation
- Patient satisfaction
- Healthcare system navigation
- Calm and effective under pressure
- Reliability and dedication
- Registration and scheduling
- Documenting and recording information
- Caring and empathetic
- Data collection
- Conflict resolution
- Patient intake
Hobbies and Interests
Crossfit, Spending Time with my Children, Traveling
CONTACT
- PHONE: 281-415-9049
- EMAIL: jahiracordova@yahoo.com
Timeline
Patient Care Coordinator/Front Office Coordinator
Dr Camille G Cash MD— Plastic Surgery
08.2024 - Current
Patient Care Coordinator
Body By Ravi
03.2024 - 08.2024
Cosmetic PCC and Practice Manager
Advanced Dermatology-Katy
01.2018 - 03.2024
Cosmetic Front Office Coordinator
SBA- Suzanne Bruce and Associates
08.2012 - 01.2016
Bachelor's - Business Administration
Universidad Metropolitana Bayamon
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