Karen Thomas
Houston,TX
Summary
Experienced Patient Care Coordinator offering daily operations expertise gained through 10 years of Plastic Surgery successful contributions. Motivated, patient focused sales professional with a proven record of scaling plastic surgery practices to unprecedented growth.
Overview
18
18
years of professional experience
Work History
Patient Care Coordinator
Camille Cash, MD
Houston , TX
06.2017 - Current
- Grew surgical sales and improved profitability from $900k in 2017 to $2.3M in 2024. An increase of $155%.
- Consult with prospective patients for cosmetic elective procedures.
- Track all incoming leads and created spreadsheets to manually track data and provide reporting options where the system could not.
- Educate and assist prospects through application process for financing options.
- Prepare consents, lab, EKG, Mammogram and Medical clearance orders.
- Work with external constituents in obtaining necessary information relative to scheduling procedures.
- Take payments and reconcile invoices.
- Prepare and send all required documentation to hospital/surgery center/anesthesiologist for all scheduled procedures.
- Maintain a conversion rate of 55% and above.
- Worked with film crew and surgeon in creating educational videos of surgical procedures.
- Increased consultation fee from $50 to $250, gaining more qualified patients.
- Implemented Touch MD patient portal from start to finish: uploading educational videos, obtaining marketing information from vendors and obtaining consents from the American Society of Plastic Surgeons (ASPS).
- Expanded surgeon's credentialing from 2 hospitals to 3 and a surgery center, securing additional block time.
- Assisted in opening of in-house fully credentials surgery center.
- Expanded use of MyMedLeads: email drip campaign.
- Implemented AI to improve lead efficiency.
- Negotiated reduction credit card fees by changing credit card processing company.
- Build a rapport with patients and provide emotional support during the surgical journey.
Patient Care Coordinator
Lyos Plastic Surgery
Houston , TX
01.2017 - 06.2017
- Trained Staff to maximize PatientNow EMR platform to move from paper charts to electronic.
- Streamlined scheduling process to decrease patient wait time.
- Introduced MyMedLeads to track patient lead process.
- Implemented TouchMD: for patient education; integrating all ASPS patient consent forms to electronic platform.
Patient Care Coordinator
Boynton Plastic Surgery
Houston , TX
03.2015 - 12.2016
- Increased surgical revenue by 9% over previous year.
- Improved communication: patients; medical and administrative staff within hospitals and surgery centers.
- Explained policies, procedures and services to patients.
- Addressed patients' complaints-head on, investigated concerns and worked with surgeon to devise solutions.
- Successfully re-negotiated Care Credit service contract; saving practice $20,000 in first year of employment.
- Supported surgeon as needed during in-office procedures.
- Orchestrated the coordination of surgery cases including proficiency in scheduling cosmetic procedures.
Restaurant Owner/Franchisee
Bd's Mongolian Barbeque
Tampa , FL
10.2009 - 10.2014
Market Sales Specialist
Revive Skin Care
San Francisco , CA
07.2008 - 06.2009
Account Executive
Vie Luxe International/Harrod's
London , England
09.2006 - 06.2008
Education
International Business
San Francisco State University
San Francisco, CA01-1997
Skills
- Efficient daily operations
- Revenue generation/Lead management
- Surgery scheduling end-to-end process
- Vendor negotiations
- Schedule management
- Patient focused, consultative sales approach
- HIPAA, CPR and OSHA Certified
- Expert in PatientNow, TouchMD and Microsoft Office
Timeline
Patient Care Coordinator
Camille Cash, MD
06.2017 - Current
Patient Care Coordinator
Lyos Plastic Surgery
01.2017 - 06.2017
Patient Care Coordinator
Boynton Plastic Surgery
03.2015 - 12.2016
Restaurant Owner/Franchisee
Bd's Mongolian Barbeque
10.2009 - 10.2014
Market Sales Specialist
Revive Skin Care
07.2008 - 06.2009
Account Executive
Vie Luxe International/Harrod's
09.2006 - 06.2008
International Business
San Francisco State University
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