Toni Bruzzese
The Villages,FL
Summary
Experienced Point-of-Care Coordinator with deep expertise in quality control, regulatory compliance, and instrument troubleshooting. Known for training clinical staff, managing documentation, and supporting safe, efficient healthcare workflows.
Overview
1
1
Certification
36
36
years of professional experience
Work History
Point of Care Coordinator
AdventHealth
Ocala, Florida
03.2022 - Current
- Monitored quality control records for point-of-care instruments and supplies.
- Trained nursing staff on point-of-care testing procedures and policies.
- Conducted reviews of test documentation to ensure compliance with AdventHealth laboratory standards, contributing to quality assurance in point-of-care testing.
- Facilitated communication between clinical teams and laboratory leadership to enhance collaboration and streamline point-of-care operations.
- Coordinated point-of-care testing across AdventHealth hospital units and clinics.
- Managed reagent inventory for AdventHealth point-of-care testing locations.
- Calibrated point-of-care devices and reported equipment issues promptly.
- Provided training for staff in the use of Point of Care systems and devices.
- Ensured that all relevant personnel were informed about changes in policies or procedures regarding the use of Point of Care equipment.
- Assisted with troubleshooting technical issues related to Point of Care systems.
- Compiled comprehensive reports analyzing point-of-care outcomes and effectiveness. on Point of Care usage, performance, and outcomes.
- Performed quality assurance checks on all documents associated with the implementation and maintenance of a successful Point-of-Care program.
- Collaborated with IT department to ensure secure access to patient records via Point of Care systems.
- Participated in meetings with stakeholders involved in implementing changes within the point-of-care environment.
- Coordinated with other departments to ensure efficient Point of Care processes.
- Maintained optimal inventory levels for point-of-care teams to facilitate operations. for supplies needed by Point of Care teams.
- Evaluated potential vendors offering products or services related to point-of-care care initiatives.
- Interfaced with external organizations such as regulatory agencies, professional associations, and healthcare organizations regarding matters pertaining to point-of-care activities.
Technical Advisor/Regional Lab Monitor
Florida Cancer Specialists
The Villages, Florida
03.2018 - 03.2022
- Advised oncology teams on patient record workflows and documentation standards.
- Collaborated with technical support teams to resolve issues and provide expert technical advice.
- Provided technical support via phone, email, or chat channels.
- Resolved hardware, software, and network problems across clinic workstations.
- Troubleshot system errors, identified root causes and implemented corrective measures.
- Monitored system performance to ensure optimal uptime and reliability.
- Collaborated with internal teams on projects involving the installation of new equipment or upgrades to existing systems.
- Trained end users on effective use of software applications to enhance operational efficiency.
- Educated staff on optimal use of computer programs to improve workflow and system interaction.
Instrument Representative
Sysmex/Medicus
Weston, FL
12.2016 - 03.2018
- Calibrated laboratory instruments for Sysmex/Medicus service calls.
- Trained users on instrument operation and basic care.
- Installed instrumentation at client locations
- Documented service activity in Medicus tracking records.
Lab Manager/Senior Technologist
Vera Endocrine Associates
Daytona Beach, Florida
03.2015 - 11.2016
- Managed laboratory operations for endocrine clinic, optimizing specimen processing and workflow coordination.
- Maintained compliance with safety, quality, and regulatory laboratory procedures.
- Oversaw specimen collection, labeling, handling, and routing for endocrine testing.
- Monitored inventory, ordered supplies, and stocked laboratory materials.
- Coordinated maintenance and calibration of laboratory instruments, ensuring optimal functionality through effective vendor troubleshooting.
- Reviewed test results, documentation, and chart entries for accuracy.
- Communicated laboratory status and patient needs with providers and clinical staff.
- Ensured that all regulatory standards were met during laboratory operations.
- Managed and maintained laboratory equipment, including calibrations, repairs, and preventative maintenance.
- Conducted quality control checks on samples for accuracy and precision.
- Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
- Identified and resolved instrumentation issues, implementing solutions to enhance operational efficiency.
- Evaluated test results to ensure proper interpretation and reporting. and implemented corrective actions.
- Maintained records of all test methods used in the laboratory environment.
- Developed and implemented laboratory safety protocols to ensure compliance with OSHA regulations.
- Collected and processed specimens for hormone laboratory analysis.
- Performed endocrine diagnostic tests for Vera Endocrine Associates patients.
- Calibrated and maintained clinical equipment for accurate test preparation.
- Prepared patients for procedures using clear instructions and support.
- Reviewed test orders and verified patient information for endocrine services.
- Documented laboratory test results in electronic medical records for accurate patient tracking. and updated electronic medical records.
- Coordinated with providers on scheduling and testing workflow.
- Provided technical support for the installation, maintenance, and troubleshooting of hardware and software systems.
- Conducted research to identify new technologies and methods for improving operational efficiency.
- Entered data from analysis of medical tests or clinical results into computer for storage.
Lab Manager/Technical Consultant
West Volusia Medical Associates
DeLand, Florida
06.2013 - 06.2015
- Managed specimen collection, labeling, and processing for physician office patients.
- Oversaw daily lab operations to ensure efficient workflow and timely results.
- Coordinated scheduling and resource allocation to enhance lab productivity and meet operational deadlines.
- Monitored compliance with industry regulations and standards, ensuring uninterrupted laboratory accreditation.
- Implemented quality control measures to uphold safety and regulatory guidelines, promoting accurate test results.
- Cultivated a collaborative environment to enhance team communication and performance.
- Conducted proficiency testing to assess lab accuracy and reliability of results.
- Analyzed proficiency testing outcomes to identify areas for improvement and training needs.
- Maintained quality control procedures for chemistry, hematology, and urinalysis testing.
- Monitored CLIA compliance, safety standards, and laboratory documentation requirements.
- Supervised laboratory staff, assigned duties, and reviewed daily workflows.
- Coordinated equipment maintenance, calibration, and troubleshooting for lab instruments.
- Managed inventory of laboratory supplies to ensure availability for testing procedures, ordering, and storage for laboratory materials.
- Trained clinical team members on specimen handling and test procedures.
- Ensured that all regulatory standards were met during laboratory operations.
- Managed and maintained laboratory equipment, including calibrations, repairs, and preventative maintenance.
- Conducted quality control checks on samples for accuracy and precision.
- Trained new personnel on laboratory procedures and techniques.
- Diagnosed and resolved instrumentation issues to maintain lab operations.
- Developed and implemented laboratory safety protocols to ensure compliance with OSHA regulations.
- Coordinated external contract services related to laboratory sample analysis.
Lead Phlebotomist
Halifax Medical Center
Daytona Beach, Florida
03.2008 - 08.2014
- Performed venipuncture for hospital and clinic patients with careful patient identification.
- Verified orders, labels, and specimens using electronic medical records.
- Collected blood samples from infants, adults, and elderly patients.
- Maintained infection control and safety standards during specimen collection.
- Prepared collection supplies, tubes, and equipment for daily patient flow.
- Communicated clearly with patients to reduce anxiety during blood draws.
- Transported specimens to laboratory areas following chain of custody procedures.
- Supported nurses and laboratory staff with routine phlebotomy and specimen handling.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Collaborated with laboratory personnel to resolve specimen issues.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Used heel and finger stick methods to obtain blood from capillaries.
Instructor
Florida Technical College
DeLand, Florida
04.2010 - 09.2012
- Delivered classroom instruction for Florida Technical College healthcare and career programs.
- Prepared lesson plans aligned with Florida Technical College course objectives and standards.
- Assessed student assignments, quizzes, and practical work for Florida Technical College classes.
- Advised Florida Technical College students on coursework, progress, and classroom expectations.
- Used learning management systems to post materials and track student participation.
- Collaborated with Florida Technical College faculty on curriculum updates and teaching methods.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Prepared instruction through lesson plans to address students' assessed needs, goals and objectives.
- Implemented instructional materials and curriculum to meet specific program needs.
- Provided individualized instruction to students to improve their academic performance.
- Planned instruction to achieve objectives based upon student needs and established curriculum.
- Developed guides and course materials to reinforce lecture information and help students learn.
- Created a positive learning environment by establishing open communication with students, parents and colleagues.
- Coordinated and facilitated training, encouraging group participation and ownership.
- Monitored student behavior in order to maintain an effective teaching environment.
- Upheld cleaning protocols to maintain safe environment.
- Organized field trips related to course topics in order to provide hands-on learning opportunities outside the classroom.
- Assessed student progress through quizzes, tests, and projects.
- Provided individualized support for struggling learners.
- Managed classroom behavior effectively using positive reinforcement strategies.
- Prepared and graded subject tests for students.
- Used videos, lectures and moderated discussions to engage students during class.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
Instructor
Angley College
DeLand, Florida
08.2009 - 05.2010
- Delivered dynamic lessons that fostered student participation and critical thinking.
- Implemented innovative teaching strategies to maintain student interest and motivation.
- Designed interactive learning resources to support diverse learning styles and objectives.
- Developed comprehensive course materials that improved student understanding and engagement.
- Guided students through practical applications to build confidence for national certification.
- Provided individualized instruction to students to improve their academic performance.
- Conducted regular assessments to provide constructive feedback on student performance.
- Provided personalized feedback that guided students in their academic and professional growth.
- Developed targeted review sessions to ensure student readiness for certification exams.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Assessed student progress through quizzes, tests, and projects.
Senior Sales Consultant, Interior Design
Creative Touch Interiors, Cti
Orange City, Florida
07.2003 - 01.2008
- Created custom interior designs tailored to each client's specific needs, lifestyle, budget, and timeline.
- Consulted clients on custom interior design solutions at Creative Touch Interiors showroom.
- Collaborated with clients to clarify their interior design preferences and tailor solutions accordingly.
- Managed all aspects of the sales cycle including initial contact, follow-up calls and emails, scheduling appointments, closing deals, and post-sale support.
- Cultivated strong customer relationships that contributed to repeat business and positive referrals.
- Followed up with clients to strengthen relationships and ensure satisfaction post-consultation.
- Resolved customer complaints promptly while maintaining a positive attitude.
Sales Assistant/Design Consultant
The Johnson Group
Port Orange, Florida
05.2002 - 07.2003
- Guided customers in selecting design options that align with their preferences and needs.
- Collaborated with clients to create personalized design solutions that enhanced their experiences.
- Welcomed customers upon entry to create a friendly atmosphere. and assisted in product selection to enhance shopping experience.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained positive customer relationships to ensure satisfaction and encourage repeat business.
- Developed and implemented sales contests that motivated team performance and engagement.
- Designed promotional contests that increased sales engagement and motivated team performance.
- Facilitated clear communication among team members to streamline project workflows.
- Participated in team meetings to share insights and improve overall service delivery.
Store Secretary
Pathmark Supermarkets
Holbrook, New York
07.1996 - 05.2002
- Managed store office correspondence for Pathmark Supermarkets
- Assisted customers and vendors with store information requests
- Assisted customers with inquiries and provided customer service.
- Responded to customer issues to provide immediate resolution and improve retention.
- Prepared timecards and attendance sheets for supermarket staff
- Entered sales and payroll data into office systems
- Managed front desk operations including answering emails, taking messages, sorting mail.
- Greeted visitors warmly and answered incoming calls promptly.
- Streamlined mail processing to enhance office organization and efficiency.
- Ensured compliance with company policies and procedures as well as applicable laws.
- Ensured compliance with local laws regarding labor regulations and health codes.
- Coordinated catering services for sales trainings and department meetings to support team collaboration.
Medical Laboratory Technologist
University Hospital at Stony Brook
Stony Brook, New York
03.1996 - 05.2002
- Performed clinical testing on blood, urine, and body fluid specimens in hospital laboratory
- Calibrated analyzers and verified quality control for accurate patient results
- Reviewed test data and reported findings to physicians and nursing teams
- Prepared slides, reagents, and cultures for microbiology and hematology procedures
- Followed infection control and safety standards in University Hospital laboratory areas
- Troubleshot equipment issues and coordinated maintenance with service technicians
- Documented laboratory activities and maintained compliance with hospital and accreditation requirements
- Performed laboratory tests and analyses on blood, urine, and other body fluids samples using automated equipment.
- Ensured cleanliness and sterility of laboratory environment, tools, and equipment to prevent contamination.
- Reviewed test results for accuracy and completeness before releasing to clinicians, ensuring reliable patient care.
- Performed preventative maintenance on laboratory instruments to ensure optimal performance.
- Investigated and troubleshot problems with equipment to diagnose malfunctions and complete basic maintenance.
- Ensured that all safety protocols were followed during specimen collection and handling processes.
- Investigated discrepancies or errors during routine QC checks, collaborating with clinicians to enhance testing integrity.
- Managed the workflow of specimens in the laboratory, ensuring timely processing of requests.
- Prepared and used correct controls for tests and recognized out-of-range results, shifts and trends.
- Participated in proficiency testing programs designed to maintain high-quality standards in the lab.
- Performed timely testing of samples according to specified standards, ensuring accurate documentation for compliance and quality assurance.
- Handled and disposed of chemicals, reagents and biological samples in compliance with applicable regulations.
- Conducted quality control testing as required by laboratory standards and documented results in accordance with regulatory requirements.
- Adhered to all applicable regulations governing laboratory operations such as CLIA and OSHA.
- Used appropriate collection and processing procedures to avoid inadequate specimens and promote reliability of blood products.
- Calibrated and performed routine maintenance to keep laboratory equipment in satisfactory condition.
- Performed quality control procedures to validate test results according to established standards.
- Evaluated and processed biological specimens to support accurate and appropriate testing procedures.
- Performed quality control checks on test results, identifying and rectifying discrepancies.
- Participated in continuing education and professional development activities, staying current with advances in the field.
- Utilized automated equipment and instruments, including spectrophotometers and centrifuges, to analyze samples.
- Utilized Laboratory Information Systems (LIS) for the entry and retrieval of patient data, improving efficiency.
- Set up, cleaned, and performed maintenance on laboratory equipment to ensure optimal functioning for testing.
- Maintained safe work environment by wearing personal protective equipment.
Senior Medical Laboratory Technologist
Bethpage Medical Laboratory
Bethpage, New York
12.1990 - 10.1996
- Performed clinical testing across hematology, chemistry, and urinalysis at Bethpage Medical Laboratory.
- Calibrated laboratory analyzers and maintained instrument readiness for daily testing.
- Verified specimen integrity and processed samples according to laboratory procedures.
- Followed quality control standards and documented laboratory records with accuracy.
- Trained new technologists on lab workflow, safety rules, and testing methods.
- Coordinated specimen handling with phlebotomy and support staff in Bethpage operations.
- Maintained biosafety practices and enforced compliance with laboratory policies.
- Assisted in the training of new employees on laboratory procedures and techniques.
- Monitored quality control processes to ensure accurate results were obtained from tests performed.
- Ensured compliance with safety regulations by adhering to proper handling procedures when working with hazardous materials.
- Performed complex and specialized tests with accuracy and precision.
- Analyzed patient samples using various instruments such as spectrophotometers and microscopes.
- Evaluated patient specimens for abnormal or unexpected results, reporting any findings to supervising physician or pathologist.
- Participated in continuing education activities to stay up-to-date on current trends within the field of medical laboratory technology.
- Ensured cleanliness and sterility of lab area, tools, and equipment to prevent contamination.
- Maintained patient, specimen and tracking data using laboratory computer system.
- Properly documented all variables relative to specimen processing.
- Calibrated and performed routine maintenance to keep laboratory equipment in satisfactory condition.
- Evaluated and processed biological specimens to support accurate and appropriate testing procedures.
- Ensured compliance with all federal, state, and local regulations, including HIPAA and OSHA standards.
- Maintained safe work environment by wearing personal protective equipment.
- Collected and studied blood samples to determine number of cells, morphology or blood group.
Education
Bachelor of Science - Medical Laboratory Technology
New York Institute of Technology
Old Westbury, NY05-1988
Associate of Applied Science - Medical Laboratory Technology
Suny Farmingdale Agricul And Technical College
Farmingdale, NY05-1985
Skills
- Point-of-care testing expertise
- Clinical device calibration
- Quality control measures
- Regulatory compliance
- Adherence to regulatory standards
- Medical instrument troubleshooting
- Healthcare workflow coordination
- Operational efficiency
- Staff training
- Healthcare communication
- HIPAA compliance
- HIPAA protocol adherence
- Multitasking proficiency in fast-paced environments
Accomplishments
- First Class Girl Scout
Certification
- State of Florida License
- Americal Association of Bioanalysists
- American society of Phlebotomy
Timeline
Point of Care Coordinator
AdventHealth
03.2022 - Current
Technical Advisor/Regional Lab Monitor
Florida Cancer Specialists
03.2018 - 03.2022
Instrument Representative
Sysmex/Medicus
12.2016 - 03.2018
Lab Manager/Senior Technologist
Vera Endocrine Associates
03.2015 - 11.2016
Lab Manager/Technical Consultant
West Volusia Medical Associates
06.2013 - 06.2015
Instructor
Florida Technical College
04.2010 - 09.2012
Instructor
Angley College
08.2009 - 05.2010
Lead Phlebotomist
Halifax Medical Center
03.2008 - 08.2014
Senior Sales Consultant, Interior Design
Creative Touch Interiors, Cti
07.2003 - 01.2008
Sales Assistant/Design Consultant
The Johnson Group
05.2002 - 07.2003
Store Secretary
Pathmark Supermarkets
07.1996 - 05.2002
Medical Laboratory Technologist
University Hospital at Stony Brook
03.1996 - 05.2002
Senior Medical Laboratory Technologist
Bethpage Medical Laboratory
12.1990 - 10.1996
Bachelor of Science - Medical Laboratory Technology
New York Institute of Technology
Associate of Applied Science - Medical Laboratory Technology
Suny Farmingdale Agricul And Technical College