Latisha Contreras
Philadelphia
Summary
Dedicated Lash Artist with a keen eye for detail. Highly skilled Lash Artist. Motivated Lash Artist.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Delivery Driver
Latisha Contreras
Philadelphia
02.2016 - 11.2019
- Provided exceptional customer service.
- Applied lash extensions expertly.
- Ensured flawless application of lashes.
- Established trust and clear communication.
- Achieved [Percentage]% repeat business.
- Reduced service time for full-set lash applications by [Percentage]%.
- Focused on precision and customer comfort.
- Revamped sanitation procedures.
- Increased client frequency.
- Delivered 5-star service to [Number] clients.
- Enhanced client features.
- Completed [Number] lash extension appointments daily while reducing service time by [Percentage]%, enhancing overall client satisfaction.
- Specialized in precision lash isolation, contributing to a [Percentage]% reduction in application-related issues across [Number] client sessions.
- Implemented client education workshops on aftercare, increasing product repurchase rates by [Percentage] over [Time Period].
- Developed an Instagram marketing campaign that increased engagement by [Percentage]%, attracting [Number] new clients within [Time Period].
- Assisted patients with daily living activities, ensuring comfort and promoting independence in their home environment.
- Maintained a clean and safe living space for patients, contributing to their overall well-being and satisfaction.
- Documented patient progress and care activities accurately, contributing to comprehensive care records and continuity of care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Supervised daily operations of medical office, ensuring compliance with healthcare regulations and enhancing patient safety measures.
- Trained and mentored new medical assistants, fostering a collaborative team environment and enhancing staff performance.
- Collaborated with physicians to optimize patient flow and enhance the overall efficiency of clinic operations.
- Coordinated with external vendors to ensure timely procurement of medical supplies, maintaining optimal inventory levels.
- Managed schedules, assignments and performance of nursing staff.
- Employed data security methods to keep patient information confidential when reviewing clinic records.
- Performed administrative duties such as filing paperwork, ordering supplies.
- Coordinated with other departments to ensure efficient workflow processes were being followed.
- Maintained and updated patient records, including medical history, test results, and immunization dates.
- Developed protocols for collecting data from patients during their visit.
- Resolved any customer service issues that arose during interactions with patients or their families.
- Recruited, hired and trained new medical and facility staff.
- Reviewed non-contracted instrumentation for spine surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
- Delivered packages efficiently, ensuring timely arrival and maintaining a high level of customer satisfaction.
- Followed all safety protocols during deliveries, promoting a safe work environment and adhering to company standards.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Checked tires for proper inflation before leaving on each route.
Education
Certified Lash Instructor. - Lash Artist/ Owner
Lash Owner
08.2019 - 02.2026
Medical Assistant
Kaplan Career Institute
Philadelphia, US 07.2013 - 06.2014
Certified Home Health Aid. - HHA
Home Health Aid
07.2012 - 08.2012
Skills
- Customer service excellence
- Training in advanced lash techniques
- Client Satisfaction Improvement
- Classic lash application techniques
- Mentorship of junior lash artists
- Problem-solving for client concerns
- Exceeding service quality standards
- Multitasking in high-pressure environments
- Client Needs Assessment
- Mega volume lash styling
- Volume lash application techniques
- Social media marketing for beauty services
- Detail-oriented lash retention improvement
- Product knowledge in lash care
- Cross-selling beauty products
- Boosting online client reviews
- Building a loyal client base
- Customized lash style consultations
Affiliations
- Association of Professional Lash Artists
- Women in Beauty Network
- Certified Lash Educators Network
Certification
Master Lash Artist Certification, [Organization Name]
Timeline
Certified Lash Instructor. - Lash Artist/ Owner
Lash Owner
08.2019 - 02.2026
Delivery Driver
Latisha Contreras
02.2016 - 11.2019
Medical Assistant
Kaplan Career Institute
07.2013 - 06.2014
Certified Home Health Aid. - HHA
Home Health Aid
07.2012 - 08.2012