LaTisha Curry
Streetsboro,OH
Summary
Dynamic Customer Service Supervisor at Premier Healthcare Solutions, Inc., adept at fostering team collaboration and high morale. Expert in training and mentoring, with a strong focus on problem-solving and optimizing staff scheduling, resulting in improved customer access. Proficient in CRM software, enhancing service delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Premier Healthcare Solutions, Inc.
12.2016 - Current
- Promote a positive work environment by creating supportive and engaging communication channels, while fostering team collaboration and high morale.
- Hire, manage, conduct performance reviews, and administer merit compensation based on employee performance.
- Conduct in-depth new hirer training, to ensure consistent knowledge and skill development across the team.
- Develop lesson plans, instructional materials and written practice tests for various applications and medical insurance benefits training courses.
- Maintain up-to-date knowledge of clients' medical plan benefits and services, effectively communicating changes to the team for seamless customer support.
- Access team performance through regular reporting and monthly one-on-one check-ins, to identify opportunities for further skill development and training initiatives.
- Resolve issues through active listening and open-ended questioning, to provide a resolution aligned with company policies.
- Optimized staff scheduling to ensure coverage during peak hours, improving customer access.
- Wrote policies and procedures to aid as a source of reference to the departmental protocols and scope of business guidelines
Education
Bachelor of Science - Business Administration
Cleveland State University
Cleveland, OH01-1999
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Training and mentoring
- New hire training
Timeline
Customer Service Supervisor
Premier Healthcare Solutions, Inc.
12.2016 - Current
Bachelor of Science - Business Administration
Cleveland State University
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