Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaTisha Edmond

Atlanta,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate with a positive attitude willingly to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Driver, Warehouse Orders

Upper Valley Logistics
08.2022 - Current
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
  • Improved delivery efficiency by optimizing routes and adhering to schedules.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.

Point of Sale Associate

Ups Store
02.2021 - 08.2023
  • Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Developed strong relationships with regular customers by remembering names, preferences, or previous purchases.
  • Handled returns and exchanges professionally, resolving customer concerns promptly and courteously.

Instructional Assistant

JPS
03.2020 - 03.2020
  • Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
  • Implemented behavior management techniques to maintain a positive and focused learning environment.
  • Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
  • Provided performance feedback to help students understand strengths and areas for improvement.

Customer Service Representative

Xerox
12.2014 - 08.2015
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Certified Nursing Assistant

Mississippi State Hospital
01.2013 - 12.2014
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Education

Associate - Criminal Justice

Holmes Community College
Ridgeland, MS
05.2019

Skills

  • Positive Attitude
  • Problem-Solving
  • Punctual and Reliable
  • Logistics knowledge
  • Computer Skills
  • Customer Service
  • Patient Care
  • Effective Communication

Timeline

Driver, Warehouse Orders

Upper Valley Logistics
08.2022 - Current

Point of Sale Associate

Ups Store
02.2021 - 08.2023

Instructional Assistant

JPS
03.2020 - 03.2020

Customer Service Representative

Xerox
12.2014 - 08.2015

Certified Nursing Assistant

Mississippi State Hospital
01.2013 - 12.2014

Associate - Criminal Justice

Holmes Community College

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LaTisha Edmond