Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Latisha Evans

Detroit,MI

Summary

Experienced professional fulfillment specialist with a proven track record of optimizing inventory management and order processing. Skilled in promoting teamwork and adaptability to meet changing needs. Recognized for delivering reliable outcomes through focus on accuracy, effective communication, and strong problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Amazon Fulfillment Associate

Amazon Warehouse
10.2022 - 03.2023
  • Managed transporting Inventory as a Stand-Up Hilo Driver
  • Picking, Stowing & Counting Customer Orders
  • Making sure Amazon customer orders are correct and ready to be delivered.
  • Assisted in the training of 5+ fulfillment associates, sharing best practices and offering support as needed.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.

CNA - Certified Nursing Assistant

Advantage home healthcare
08.2020 - 04.2021
  • Helping Clients With Home Maintenance
  • Supported needs of 3+ residents under long-term care.
  • Dinner Preparations/Feeding Patients If Needed
  • Helping Patients Achieve Daily Activities

Family Care

self employed
08.2018 - 12.2019
  • My 2-month-old(at the time) son was in an Accident. I took a year off to care for him and to also take care of my mental health as a mother.
  • Developed The Skill of Time Management
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Rep.

Conduent
09.2018 - 12.2018
  • Answering Inbound Calls for questions about customers health plans, 401k and care plans for spouses/ family members
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Detroit Cares Acadmey
Detroit, MI
06-2012

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Product packaging
  • Team leadership
  • Customer service
  • Excellent communication
  • Detail-oriented
  • Punctual and reliable
  • Quality control
  • Work prioritization
  • Order fulfillment

Accomplishments

  • Supervised team of 8 staff members.
  • Achieved An Ambassador Position by completing my training in all required areas with accuracy and efficiency.

Certification

  • Licensed Hi-lo Driver - Nov2022-Nov2025

Timeline

Amazon Fulfillment Associate

Amazon Warehouse
10.2022 - 03.2023

CNA - Certified Nursing Assistant

Advantage home healthcare
08.2020 - 04.2021

Customer Service Rep.

Conduent
09.2018 - 12.2018

Family Care

self employed
08.2018 - 12.2019

High School Diploma -

Detroit Cares Acadmey

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