Latisha Fleming
Orlando
Summary
Dynamic and team-oriented professional with a proven track record at Compass Group USA, adept at multitasking and maintaining high standards of customer service. Excelled in fast-paced environments, enhancing customer satisfaction and streamlining operations. Skilled in quick learning and fostering positive customer interactions, with a strong work ethic.
Overview
14
14
years of professional experience
Work History
Food Service Worker/Catering Assistant
Compass Group USA
08.2022 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Set up and broke down food service lines quickly to maintain service flow.
- Learned other teammates' work tasks to train as backup.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
Dietary Aide
Abel Hearts
02.2022 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
- Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
Dietary Aide
Compass Group USA
02.2021 - 08.2022
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Food Runner
Hilton
02.2019 - 01.2020
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Set up advertising signs and displays on shelves, counters and tables.
- Arranged tables and chairs for special occasions and events.
Packer Associate
Amazon
01.2018 - 05.2019
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
- Kept accurate records of packed items, updating tracking systems as needed for easy reference later on in the process.
Sales Associate
Forever 21
01.2016 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Food Runner/Host
Ritz-Carlton
01.2011 - 05.2016
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Ensured accurate order delivery to customers, fostering positive dining atmosphere.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
- Assisted with bussing tables and cleaning up spills.
Education
High School Diploma -
Ivanna Eudora Kean High School
St.Thomas, USVI06-2010
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Positive attitude and energy
- Team oriented
Timeline
Food Service Worker/Catering Assistant
Compass Group USA
08.2022 - Current
Dietary Aide
Abel Hearts
02.2022 - Current
Dietary Aide
Compass Group USA
02.2021 - 08.2022
Food Runner
Hilton
02.2019 - 01.2020
Packer Associate
Amazon
01.2018 - 05.2019
Sales Associate
Forever 21
01.2016 - 05.2017
Food Runner/Host
Ritz-Carlton
01.2011 - 05.2016
High School Diploma -
Ivanna Eudora Kean High School
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