Proven healthcare and customer service professional with a track record of enhancing patient care and team performance. At Freedom Home Healthcare LLC, leveraged skills in patient safety, care plan management, and problem-solving to improve service quality. Demonstrated exceptional teamwork and collaboration, increasing productivity by over 20%. Expert in vital signs monitoring and providing emotional support. Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation.
Hi, I’m
Latisha Foy
Healthcare Provider
Reno,NV
Summary
Overview
10
years of professional experience
Work History
Freedom Home Healthcare LLC
In-Home Healthcare Provider
09.2022 - 04.2024
Job overview
- Ensured a safe and comfortable home environment for patients through meticulous housekeeping and organization tasks.
- Demonstrated cultural sensitivity and understanding when working with diverse patient populations, adapting care practices as needed to accommodate unique backgrounds and beliefs.
- Managed complex medical equipment in the home setting safely while maintaining strict adherence to cleanliness protocols for infection control purposes.
- Provided respite care for family caregivers by offering reliable support services such as companionship, light housekeeping, and transportation assistance.
One Contact Inc.
Customer Service Supervisor
03.2014 - 03.2020
Job overview
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Ensured compliance with industry regulations through regular review of policies and procedures as well as thorough training sessions for all employees.
- Developed tailored coaching plans for each agent based on their individual needs, leading to increased performance and job satisfaction.
Tesla
Production Line Worker
09.2017 - 01.2019
Job overview
- Followed instructions to make products in line with customer specifications.
- Collaborated with other production workers to achieve smooth running of production line.
- Enhanced product quality with thorough visual inspections and adherence to company standards.
- Exceeded production targets consistently through focused attention on task completion without compromising quality assurance measures.
- Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands.
- Increased productivity through effective time management skills, prioritizing tasks based on urgency and importance.
Education
Strayer UniversityWashington, DC
BBA from Bachelor of Business Administration
05.2001
University Overview
- Honor Roll Fall 2023
- Dean's List Winter 2024
- Honor Roll Spring 2024
- 3.7 GPA
Ultimate Medical Academy - ClearwaterClearwater, FL
Associate of Science from Healthcare Management
05.2001
University Overview
- 4.0 GPA
Skills
Oral hygiene maintenance
Availability
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceTimeline
In-Home Healthcare Provider
Freedom Home Healthcare LLC
09.2022 - 04.2024
Production Line Worker
Tesla
09.2017 - 01.2019
Customer Service Supervisor
One Contact Inc.
03.2014 - 03.2020
Strayer University
BBA from Bachelor of Business Administration
05.2001
Ultimate Medical Academy - Clearwater
Associate of Science from Healthcare Management
05.2001
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