LATISHA GILYARD
Brooklyn,New York
Summary
Resident Selections Coordinator with hands-on experience in NYC affordable housing, tenant marketing, compliance, and fair housing. Supports smooth move-in coordination, file processing through Pronto and Axcess, and accurate data entry while communicating clearly with residents, landlords, and internal teams to keep daily operations on track.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Resident Selections Coordinator
Wavecrest Management
Richmond Hill, NY
12.2023 - Current
- Facilitated move-in processes for new residents, ensuring a smooth transition and positive experience.
- Coordinated multiple responsibilities simultaneously, consistently meeting tight deadlines to maintain operational flow.
- Communicated clearly with tenants and colleagues to support smooth daily operations.
- Engaged in meetings with landlords and stakeholders to collaboratively address and resolve property needs. with landlords and other stakeholders to discuss property needs.
- Processed files using online software with Pronto housing and Axcess portals
- Entered data, organized files, collected information, and processed tenants for housing using Excel and Outlook.
Coordinator
Housing Career Path Training
Brooklyn, US
09.2023 - 11.2023
- Acquired knowledge in NYC Affordable Housing, Tenant Marketing and Compliance and Fair Housing
- Dependable and able to perform without supervision
- Proficiency in software programs MS Word, MS Excel, Google Docs and Google Sheets
- Strong communication and interpersonal skills with diverse customers and internal staff
- Able to quickly learn new procedures
Security Guard (Supervisor)
Atalian Global
, US
08.2016 - 11.2018
- Trained security personnel on security procedures to improve operational readiness
- Implemented security protocols and procedures to ensure compliance with regulations
- Oversaw allocation of security budget to ensure effective resource management
- Cultivated positive relationships with clients and staff to enhance service delivery
Education
Housing Career Path Training
11-2023
High School Diploma -
Skills
- NYC affordable housing knowledge
- Tenant marketing strategies
- Compliance understanding
- Fair housing regulations awareness
- Pronto portals
- Axcess systems
- Affordable housing
- Move-in coordination
- MS Office proficiency
- Google Workspace expertise
- Attention to detail
- Quick learner of procedures
- Tenant support services
- Reliable dependability
- Self-sufficiency in tasks
- Communication skills
- Interpersonal abilities
Certification
- HPD Housing Connect
- Fair Housing Marketing
Timeline
Resident Selections Coordinator
Wavecrest Management
12.2023 - Current
Coordinator
Housing Career Path Training
09.2023 - 11.2023
Security Guard (Supervisor)
Atalian Global
08.2016 - 11.2018
Housing Career Path Training