LaTisha Jones
Newport News,VA
Summary
Results-driven Administrative Professional with extensive experience in project coordination, customer service, and team leadership. Excels in collaborating with senior management to define and achieve operational objectives, streamline processes, and solve complex issues. Proven ability to foster a positive work culture while maintaining confidentiality and executing precise data entry in legal and healthcare environments. Proficient in Microsoft Office and managing daily office operations.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Administrative Specialist
Pji Law
Richmond, Virginia
09.2025 - 08.2026
- Coordinated calendars for hearings, meetings, and filing deadlines to support office scheduling.
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Supported daily office operations with clerical and administrative tasks.
- Supported client intake and arranged consultation appointments for law office staff.
- Answered phone lines and routed client calls to appropriate legal staff.
- Processed invoices, payments, and billing paperwork for office records.
- Reviewed incoming mail and routed legal documents to attorneys.
- Performed data entry tasks in an accurate and timely manner.
- Facilitated communication between departments to enhance collaboration on projects.
- Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
- Monitored inventory levels of office supplies and ordered replenishments when necessary.
- Organized training, client meetings, team meetings and events.
- Assisted with onboarding new employees by ensuring all paperwork was completed and filed accurately.
Care Management Support Assistant
Centerwell
Richmond, VA
08.2023 - 08.2025
- Coordinated care transfers for patients and senior staff by preparing documentation and collaborating with team members to ensure seamless transitions.
- Assessed patient service needs and facilitated smooth transitions through collaboration with healthcare workers and administrative staff, enhancing overall care delivery.
- Assisted in easing patient transitions by ensuring all required paperwork was complete and accurate, improving care continuity.
- Streamlined CenterWell office operations through efficient scheduling, document handling, and daily correspondence to support team workflow.
- Managed confidential files and updated administrative systems with accurate data.
Patient Access Representative/Unit Secretary
VCU Health System
Richmond, VA
03.2018 - 07.2023
- Processed patient registration, verified demographics, and obtained insurance cards and identification with high accuracy.
- Scheduled appointments, transcribed orders, and explained financial options to patients, supporting efficient patient flow.
- Maintained accurate and compliant medical records, supporting data integrity and adherence to healthcare regulations.
- Delivered quality service to patients and community, ensuring patient safety and identity protection.
Education
Certificate - Medical Billing And Coding
Centura College
Richmond, VA08-2010
High School Diploma -
Lloyd C Bird
Chesterfield, VA05-2001
Some College (No Degree) - Early Childhood Care and Education
John Tyler Community College
Chester, VASkills
- Legal file management
- Effective communication
- Invoice processing
- Data entry
- Confidential document control
- Microsoft Office
- Calendar management
- Appointment scheduling
- Scheduling
- Office management
- Registration processing
- Operational support
- Attention to detail
- Time management
- Effective communication
- Team collaboration
- Active listening
- Confidentiality
- Scheduling appointments
- Calendar management
Certification
- Notary Public-Issued December 2025 • Expires December 2029
I notarize legal documents
Timeline
Administrative Specialist
Pji Law
09.2025 - 08.2026
Care Management Support Assistant
Centerwell
08.2023 - 08.2025
Patient Access Representative/Unit Secretary
VCU Health System
03.2018 - 07.2023
Certificate - Medical Billing And Coding
Centura College
High School Diploma -
Lloyd C Bird
Some College (No Degree) - Early Childhood Care and Education
John Tyler Community College